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RAA Insurance wins national insurance award

Thursday, 1st Sep 2016

RAA Insurance was awarded Small/Medium Australian General Insurance Company of the Year at the Australian Insurance Industry 2016 Awards in Sydney last night.

The prestigious Awards honour the achievements of companies within the insurance market and celebrate the highest standards of excellence, professionalism and performance in the industry.

“This Award recognises our uncompromising commitment to providing industry leading levels of customer service whilst continuing to achieve strong growth in our Insurance business,” said RAA Chief Executive, Insurance, David Russell.

“As a genuinely member focused organisation we are particularly proud to win this accolade based on our strong customer satisfaction results and best practice claims experience.

“These factors also contribute to our extremely high post-claim customer retention rates – satisfied customers lead to loyal customers.

“Our success is underpinned by our trusted reputation, phenomenal staff and customers who identify with us as being truly local and in touch with their needs,” said Mr Russell.

The judging panel also recognised RAA’s community focused work in supporting customers after the devastating Sampson Flat and Pinery bushfires.

“RAA remains committed to expanding our customer offering and building upon our reputation as South Australia’s leading and most trusted personal lines insurer.

“It is especially satisfying as a South Australian company to earn this National award.

“I’d like to thank the RAA staff who have worked admirably and tirelessly to provide the best possible support to our members,” said Mr Russell.

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