Frequently Asked Questions

RAA Member Benefits
Q.How do I find out all the benefits of my membership?
When joining the RAA you will receive our Product & Service Guide which provides a full outline of all the benefits associated with your RAA Membership. If you've misplaced this guide email the RAA Membership department or download it here. The Member Services pages also provide details on many benefits that you are entitled to.
Q.Does my membership give me discounts anywhere else?
Yes. In addition to the discounts that you receive on many RAA services and when purchasing at the RAA Travellers Shop, special member offers are available through our Show Your Card and Save program. Participating retailers in South Australia and Broken Hill have developed offers exclusive to RAA Members.
Q.I'm driving to Brisbane. Can the RAA provide me with maps?
Yes. RAA Tourism Services provides up-to-date strip maps free of charge to members. Regional maps and information on tourist attractions can also be provided. You can get these maps from any RAA branch or request them over the phone. Our most popular strip maps are now also able to be downloaded from the Holidays section of the site. These are available only to RAA members who have registered for access to the exclusive member only online content. When planning your trip, you may wish to pre-purchase selected theme park tickets at member's only rates for express entry or book your accommodation or hire car through the RAA before you leave.
Q.As an RAA member, do I have to pay for RAA vehicle inspections?
Yes. Our member only vehicle inspections are competitively priced with three types to choose from. Pre-purchase, end-of-warranty, after accident repairs and safety check inspections are available and may be carried out at one of our three service centres or on site, for example at the dealer's premises. For more information on RAA vehicle inspections, go to the Your Car section.
Online Member Access
Q.What additional content can I access as an online member?
Currently RAA online members can access printable strip & SA town maps, search a library of new & used car reviews, view current & archived SA Motor articles and access legal advice. As a security measure, you will also need to be logged in to the site to change your address. Find out more about accessing RAA member only content here.
Q.I'm an RAA member, how do I get access to member only content?
The first time you wish to access member only content, you should register. This involves submitting your membership number, postcode and contact details. You will also be asked to nominate a password. On each subsequent visit to the RAA site, to access exclusive member only content, simply enter your membership number in the Login box and then your password in the pop up box that appears.
Q.I've registered for online access, how do I know if I'm logged in to the site?
The indicator that you're logged in to access RAA member only content is the appearance of 'Hi your name' in the upper right corner of the screen. You'll then have ready access to all member only content on the site.
Q.I'm trying to register for online access, but I'm getting an error message.
To verify that you are a current financial RAA member, when you register we check your membership number against the postcode that we have recorded in our membership database. If you have recently moved home and haven't notified us of your new address, we will still have your old postcode on file. You will be able to register using this postcode and then update your address details online. If you continue to have problems please email us.
Q.I'm a member of an interstate motoring club, can I access your online content?
No, unfortunately our member only content is available to current RAA members only as an extra benefit of their membership. Some of our sister clubs have also developed exclusive online content for their members, so you may like to check what your club offers you.
Road Service
Q.How many road service calls can I make under my membership?
The number of road service calls that you are entitled to depends on your level of membership. RAA Premium and Plus memberships offer unlimited road service calls. Standard members are limited to only 8 free call outs per membership year. Each road service call out over this is charged at $49.50.
Q.I am a standard member. If I do not use my 8 emergency road service calls, do they accumulate?
No, road service calls do not accumulate from year to year. But your RAA membership offers much more than just road service, so why not find out about the other member benefits?
Q.I'm not a member and my car has broken down. What do I do to join?
If you call the RAA on 13 11 11, a patrol will attend to your call for road service. However, you will be required to pay a service premium which is currently $70 in addition to the annual membership subscription (minimum Plus level when Joining on Service) as well as a $35 Joining Fee.
Conditions of Membership
Q.Are members of my family covered by my membership?
No, membership is personal and covers you no matter which vehicle you are driving. Other family members may be eligible to receive a discount if you wish to form a group. For more information about the different types of RAA membership, go to the About RAA Membership page.
Q.Am I covered if I break down while driving someone else's car?
Yes, because RAA membership is personal, you are covered no matter whose car you are driving.
Q.My wallet has been stolen, can I get a replacement membership card?
Yes. Simply call into your local RAA office with some identification and we will arrange for a new card to be posted out to you.
Q.If I cancel my membership during the year, can I get a refund?
The RAA has a no refund policy on joining fees and annual membership subscriptions. Pro-rata refunds are not available. However, if you wish to cancel your membership because you are moving interstate, you will be able to transfer your membership to the local motoring club. Just contact the club when you arrive.
Q.I am a pensioner. Do I get a discount on my membership?
No, there are no concessions on membership subscriptions.
How to Pay
Q.How much does RAA membership cost?

There are three membership levels that offer a range of services, depending on your needs: Premium, Plus and Standard. The prices for the three membership options are:

  • Premium $169
  • Plus $128
  • Standard $122 (inc. $35 joining fee)

Click here to compare the benefits of Premium, Plus and Standard membership or find out more about your membership options.

Q.Are my credit card details secure if I pay online?
The RAA processes your online credit card payments through Ctel Technologies. Ctel is committed to ensuring the security of your transaction data. All data transmissions between customers and Ctel services are protected using a minimum of 128 bit SSL encryption. In addition, Ctel's secure, national VPN (Virtual Private Network), prevents unauthorised access to your sensitive data whilst travelling across networks.
Q.Can I renew my membership online?
Yes. The RAA offers this service. If you have your renewal notice, click here to pay your membership by credit card. You also have the option to upgrade your membership to Premium or Plus for extra peace of mind.
Q.I like to budget for any bills that I may receive. When will I receive my RAA membership renewal?
Your renewal notice will be forwarded to you approximately one month before your membership is due to expire. If you have recently moved, it's important that you notify us of your new details. This will ensure that you receive your renewal notice and don't accidentally let your membership lapse.
Q.Which credit cards do you accept?
RAA accepts Mastercard or Visa.
Q.Can I renew my membership at the post office?
No. Australia Post does not accept RAA payments. You can renew your membership in person at any RAA office, over the phone, by mail, online or by B-Pay For further details on our payment options see the reverse of your renewal notice or click here.
Change of Details
Q.I've changed my address, how do I let you know?
You can change your address or phone number online by completing the form found in Change Address. Otherwise call into your local RAA Office or telephone us on 8202 4600.
Q.If my circumstances change during the year and I can no longer drive, can I transfer my membership to someone else?
Yes, the RAA will transfer any unused subscriptions to another current RAA Membership provided the following conditions are met:
  • You are a Standard Member and are transferring to another Standard Membership.
  • The Premium or Plus component of the membership is not transferable.
  • Membership cards must be returned to the RAA.
  • You notify us of your intent to transfer your membership in writing.
    • Call into your local RAA office or telephone us on 8202 4600 for further information.
    Jumpstart Program
    Q.What is Jumpstart?
    Jumpstart is the RAA's program to provide work for young, unemployed South Australians on a 12 month contract basis. Continued support from members' contributions ensure the ongoing success of this program. Jumpstart participants are encouraged to apply for any established position that becomes available within the RAA.
    Q.How do I donate to Jumpstart?
    When paying your membership renewal, you can add a donation to your subscription payment. You can also make a separate donation at any time through your nearest RAA office.
    Q.Do I have to be a member to donate to Jumpstart?
    No, anyone is welcome to contribute!
    Affiliated Australian Motoring Clubs
    Q.Am I covered if I break down interstate?
    Yes, your membership will cover you in anywhere in Australia. By calling 13 11 11, you can obtain emergency roadside assistance from the local motoring club. If you've got RAA Premium or Plus cover and you break down when more than 100km from home, you may be entitled to emergency overnight accommodation, a rental vehicle, recovery of your vehicle or transportation back home. For more information on the conditions of Premium or Plus membership click here.
    Q.My work has just transferred me interstate. What do I do about my membership?
    By producing your RAA membership card to the motoring club in your new state, the Standard component of your RAA membership can be transferred to your local club. Conditions apply for the transference of Plus membership, so you should contact us on 8202 4610 before you leave.
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