Meet our people
Charisse and Kerry - Brand Manager Marketing Development (Jobshare)
Coming from a progressive financial institution that recognised the value of retaining experienced senior staff by offering them part-time and job-sharing roles, we realised similar opportunities in other organisations were limited.
It was refreshing to find RAA was prepared to consider offering us a senior role on a job-share basis. Sometimes it's easy to 'talk-the-talk' but not easy to 'walk-the-talk', but we have been given the opportunity to continue our development and know we are still considered for further career advancement. Our line manager gives us the flexibility to work from home when needed which ensures we can maintain a healthy work/life balance, which benefits both the RAA and ourselves in the long term.
Jennifer - Retail Contact Centre Assistant Team Leader and RAA Plan Ambassador
I joined the RAA in 2007, expecting it to be just another call centre job with a life span of less than 6 months. I quickly found, however, that the RAA had plenty of career opportunities I hadn’t experienced anywhere else. My Team Leader encouraged me to take on new and varied challenges and by the end of my second year I had become an Assistant Team Leader, despite the fact that I had minimal previous management experience.
I have now taken on a new challenge by becoming an internal fundraising ambassador for a charitable organisation that the RAA is aligned with; this opportunity has given me a chance to fulfill my humanitarian drive (something which is very important to me) without sacrificing my quality of work.
The RAA, and my direct superiors have supported my decision to try different job roles and I feel confident in knowing that my enthusiasm and willingness to jump in the deep end is something that is highly valued.
Mark – Road Service Patrol Manager
After working as an RAA Road Service Patrol for five years, I was offered a position to lead the Patrol group as one of six Patrol Managers. The RAA has a very strong policy on identifying future leaders from within its own ranks and enabling employees with higher aspirations to gain further training and experience in these areas. The many ’Learning and Development’ opportunities I was exposed to meant I was well positioned to advance my career far sooner than I had first imagined.
My ’Learning and Development’ has not stopped since taking on this new role, with the RAA now assisting me as I work towards achieving a Certificate IV qualification in Frontline Management.
Since commencing my new role I have been able to see just how much effort is put into this development process by each level of management, all the way up to the Managing Director.
A very strong “people focused” culture is evident at the RAA, which is equally applied to both the Association’s employees and members. All employees are provided with great working conditions and significant flexibility enabling employees to operate at their optimum level.
The most enjoyable part of my new position is being able to extend the very same opportunities that assisted my career advancement to members of my team, and genuinely make a difference to their futures.
Joel – Road Service Patrol
After working in a small workshop I was given the opportunity to work for the RAA during my apprenticeship and was blown away by the facilities, resources and image the RAA upholds. Afterwards, I was fortunate enough to be promoted to the position of Patrol, which I have enjoyed for the past two years.
I enjoy providing roadside assistance and interacting with our members, as well as dealing with the variety of vehicles that we come across.
In my current role I have been given an opportunity to mentor new Patrols, which I am thoroughly enjoying but will also assist in my future career options to progress within the RAA.
Another plus from my job is being offered the flexibility of shiftwork, which fits into my lifestyle.
I am proud of what the RAA has achieved and proud to represent the RAA as a Road Service Patrol.