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RAA tops the state for most satisfied insurance customers

Friday, 12th Jul 2019

RAA home and car insurance customers have been judged the most satisfied in South Australia following an independent consumer survey by Canstar.

The Canstar survey, involving nearly 6,000 home insurance customers and more than 7,000 car insurance customers from across the country, found RAA customers were more content with their policy than customers of any of the 33 home insurers and 30 car insurers in the state.

Survey respondents were asked to rate their satisfaction based on customer service, value for money, cost, comprehensiveness of cover, communication and overall satisfaction with their home insurance policy.

RAA Insurance Chief Executive David Russell said the Canstar awards are recognition of the organisation’s relentless commitment to providing the best insurance policies on the market.

“Our entire RAA Insurance team is driven by a common goal to provide the absolute best service and protection for South Australians to cover their most important assets,” he said.

“To win this Canstar award is a major honour for RAA and recognises how committed we are to providing outstanding service to our customers to ensure that we meet or exceed their expectations.

“Significantly, the survey results showed that home and car insurance customers in South Australia overall were the most satisfied in the nation, so for RAA to be judged the top insurer in the top state for customer satisfaction is a great thrill that we’re all very proud of.”

The Canstar award follows recent acknowledgement of RAA insurance by Roy Morgan as having the highest satisfaction level (91.1%) in the country within the general insurance industry, and its recognition as Australia’s Most Recommended General Insurer at the inaugural DBM Australian Financial Awards in February.

RAA also won back-to-back titles as Small/Medium Australian General Insurance Company of the Year at the Australian Insurance Industry Awards in 2016 and 2017.

As the state’s leading and most trusted general insurer, RAA has been providing insurance products to South Australians for over 75 years and currently offers a wide range of products, including car, home and contents, caravan, boat, motorcycle, trailer, travel and landlord insurance.

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