Call us or visit an RAA Shop
  • 24/7 emergency support, every day of the year
  • Monitored in Adelaide by SA locals
  • Water-resistant neck pendant or wristband
  • Includes RAA membership

Peace of mind for everyone

If you or a loved one has an accident at home, or needs sudden medical attention, it's comforting to know help is only the push of a button away.

RAA’s easy-to-use Personal Alert Systems (PAS) are monitored right here in SA, so you’ll always speak to a local. Our certified security consultants will arrange for emergency assistance, or contact your family, friends or neighbours to tell them that help is needed.

  • RAA Personal Alert System with SA-based monitoring

    Base unit and pendant = $379
    + Monitoring $28.60 per month

    Get peace of mind for less than $2 a day.
  • Are you eligible for government rebates?

    The State Government covers up to $380 for the purchase and installation of personal alert systems for eligible applicants – plus, up to an additional $200 per year for monitoring.

Great benefits of our monitoring system

We're proud to offer top-quality Personal Alert Systems.
Notes
  • 1

    Wireless base unit, no phone line needed

    The wireless base unit uses a SIM card, so there's no need for a phone line connection.

    Includes SIM card
  • 1

    Simple, one-button unit

    The base unit has a simple, one-button operation, and comes with a portable, easy-to-use, waterproof pendant. A flashing light around the edge of the pendant confirms RAA's emergency response centre has received the alert.

    Easy-to-use base unit
  • 1

    Battery back-up, in the event of a power failure

    The base unit has a built-in speaker – so you talk to us directly– and a battery back-up, so it continues to work during a power failure. Installation can be easily completed by yourself or one of our certified technicians (for an extra fee).

    Back-up battery lasts up to 70 hours
  • 1

    Dial-in for emergency services

    If you push the button for help and let us know it's an emergency, or there's no voice response from you, we'll contact emergency services. You won't be charged for testing the unit with the monitoring centre, or for calling during an actual incident.

    We'll contact emergency services
  • 1

    Rapid response

    Our response times of about 60-90 seconds are among the fastest in the country.

    60-90 seconds
  • Water resistant pendant/watch

    The system includes a small, water-resistant neck pendant or a wrist watch - for an additional cost, you can order both. Our pendants and wrist watches have a Waterproof IP67 rating, so they can be dropped into metre-deep water for up to 30 minutes.

    Small and water resistant up to 1m
  • 150m range

    The pendant has a 150m range from the base unit, giving you freedom to move around the house and garden.

    150m range
  • Nominated contact

    You can choose who you'd like us to contact – like friends, family, neighbours or carers– in the event of an emergency. Your medical details and emergency help plan are recorded when the unit's installed.

    Choose who you want us to contact
  • Help available 24/7

    Help's available at the push of a button, 24 hours a day, every day of the year.

    Emergency help at the press of a button
  • We're SA local

    Your system's monitored by caring, friendly staff right here in Adelaide at our RAA Monitoring Emergency Response Centre. We're specifically trained to assist with medical and duress situations.

    Monitored in Adelaide by SA locals
  • Highest rated monitoring centre

    Our Adelaide-based monitoring centre has been given a grade A1 rating, the highest recognised by ASIAL, the peak body for security professionals. We undergo regular independent audits to meet ASIAL's rigorous standards.

    Grade A1 rating

Great benefits of our monitoring system

We're proud to offer top-quality Personal Alert Systems.

Use the drop-down menus to compare options

Notes
  • 1

    Wireless base unit, no phone line needed

    The wireless base unit uses a SIM card, so there's no need for a phone line connection.

    Includes SIM card
  • 1

    Simple, one-button unit

    The base unit has a simple, one-button operation, and comes with a portable, easy-to-use, waterproof pendant. A flashing light around the edge of the pendant confirms RAA's emergency response centre has received the alert.

    Easy-to-use base unit
  • 1

    Battery back-up, in the event of a power failure

    The base unit has a built-in speaker – so you talk to us directly– and a battery back-up, so it continues to work during a power failure. Installation can be easily completed by yourself or one of our certified technicians (for an extra fee).

    Back-up battery lasts up to 70 hours
  • 1

    Dial-in for emergency services

    If you push the button for help and let us know it's an emergency, or there's no voice response from you, we'll contact emergency services. You won't be charged for testing the unit with the monitoring centre, or for calling during an actual incident.

    We'll contact emergency services
  • 1

    Rapid response

    Our response times of about 60-90 seconds are among the fastest in the country.

    60-90 seconds
  • Water resistant pendant/watch

    The system includes a small, water-resistant neck pendant or a wrist watch - for an additional cost, you can order both. Our pendants and wrist watches have a Waterproof IP67 rating, so they can be dropped into metre-deep water for up to 30 minutes.

    Small and water resistant up to 1m
  • 150m range

    The pendant has a 150m range from the base unit, giving you freedom to move around the house and garden.

    150m range
  • Nominated contact

    You can choose who you'd like us to contact – like friends, family, neighbours or carers– in the event of an emergency. Your medical details and emergency help plan are recorded when the unit's installed.

    Choose who you want us to contact
  • Help available 24/7

    Help's available at the push of a button, 24 hours a day, every day of the year.

    Emergency help at the press of a button
  • We're SA local

    Your system's monitored by caring, friendly staff right here in Adelaide at our RAA Monitoring Emergency Response Centre. We're specifically trained to assist with medical and duress situations.

    Monitored in Adelaide by SA locals
  • Highest rated monitoring centre

    Our Adelaide-based monitoring centre has been given a grade A1 rating, the highest recognised by ASIAL, the peak body for security professionals. We undergo regular independent audits to meet ASIAL's rigorous standards.

    Grade A1 rating

How does RAA's Personal Alert System work?

  • 1. What's in the box?

    The system includes a base unit and a waterproof neck pendant or wrist band.

    The pendant/wristband has a range of 150m and can be worn around the house, in the garden, and even in the shower.

    Please note: given the range, your personal alert system won't work when you're away from your home e.g. walking around the block, going shopping or visiting friends.

  • 2. Press the button

    When help is needed, the wearer simply presses the button on the monitoring unit, or on the neck pendant or wristband. 

    This will connect them directly to RAA's 24/7 monitoring centre.

  • 3. Monitoring centre

    Our consultant will first attempt to talk to the resident through the speaker in the base unit.

    Regardless of whether or not our consultant can contact the resident, they’ll quickly assess the situation and respond accordingly.

  • 4. Help at hand

    Depending on the situation, we'll contact emergency services, or the resident's nominated contacts.

    If we're unable to determine the nature of the situation, or we can't locate a nominated contact person, we'll automatically arrange for an ambulance to attend. Your safety and dignity is our priority.

We're here to help

  • Call us

    Monday to Friday, 8am to 6pm
    Saturday, 9am to 12pm
  • Enquire online

    After some advice? Send us a message and we'll contact you
  • Find a shop

    Drop in and chat face-to-face
  • Help centre

    Find answers to frequently asked questions, access key documents and more

Things you should know

If you're not satisfied with your purchase for any reason, you have 14 days from the date of purchase to request a full refund.

The information included in this website and in our brochures is a summary and is intended as a guide only. Each section should be read subject to the full terms, conditions and exclusions of your Personal Alert System, as set out in the Terms and Conditions (PDF, 600KB) and the Security General Terms and Conditions (PDF, 616KB).

For details on your rights and benefits as an RAA member, please refer to the Membership Terms and Conditions.