Protecting Your Vehicle

Consumer Alert

Consumer Alert - unsolicited calls relating to compensation claims

RAA Insurance would like to notify all motorists to be wary of unsolicited calls relating to potential motor accident compensation claims.
In recent months we’ve become aware of an increase in unsolicited calls to motorists following a motor accident. The calls ask for personal information and promote a claims or compensation service.
These calls may be misleading or false, and the person receiving the call might be unable to determine who the caller represents. In some instances the caller may falsely claim to be calling on behalf of RAA.
RAA never makes unsolicited calls asking for personal information and we strongly encourage anyone receiving an unsolicited call to protect their personal information.

General consumer information relating to unsolicited calls:

  • If you receive an unsolicited call of this nature, do not provide any personal information. Instead, ask for the caller's name, organisation, website, email address and a return phone number. You can report the call and this information on the ACCC’s SCAM watch website – – or call the SCAMwatch ACCC Infocentre on 1300 795 995, or call your insurer.
  • If you receive an unsolicited call, and you have suffered an injury in a motor accident, you can contact the Motor Accident Commission’s (MAC) motor injury fraud on 1800 013 443 or
  • If the person making the unsolicited call has knowledge of your personal information, and you believe that they shouldn’t have this information, you may wish to make a privacy complaint to the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

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