Payments & Claims

PDS and Fact Sheets

Product Disclosure Statements (PDSs) - relevant for policies taken out on or after November 27th 2017

Product Disclosure Statements (PDSs) - relevant for policies taken out before November 27th 2017

 

Financial Services Guide

Financial Services Guide (FSG) (PDF, 56KB)

Personal Information
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Claims
For information on how to make an insurance claim, click here or call us on 8202 4575

Customer Satisfaction
Satisfaction Survey (PDF, 125KB)

Key Fact Sheets
RAA Home and Contents Insurance policies have Key Facts Sheet (KFS) which outline some of the key facts and information you should take into consideration prior to entering into a policy:
Home Insurance Key Fact Sheet (PDF, 105KB)
Contents Insurance Key Fact Sheet (PDF, 106KB)