Make a claim

Car Insurance claim

Even the most minor accident can be stressful in the moment. Follow these simple steps to make your claim quicker and easier.

What you need to lodge your claim:

• Your vehicle registration number.
• Details of the crash – date, time, location, etc.
• Name, address and contact details of anyone else involved and/or any witnesses. 
• The police report number, if and as required by law.

What to do after an accident:

• If you can, move your car away from danger, or at a minimum turn on your emergency indicators.
• Exchange information with any other parties involved, making sure to get:
  
  
  • The other driver’s name, address and contact details.
  • The name, address and contact details of the vehicle’s owner.
  • The vehicle’s registration.
• Take down the date, time and location of the incident.
• Take photos of any damage to all the vehicles and/or property involved, as long as it’s safe.
• Report the crash to the police if you think total damages will be more than $3,000.

Claiming online works best using one of the following web browsers: Chrome, Firefox or Safari.

Claim online 24/7 Call 8202 4575

Questions? Read our Car Insurance FAQs

Home and Contents Insurance claim

Have these details handy to make your claim quicker and easier.

What you need to lodge your claim:

• Name, address and contact details of anyone involved. 
• The police report number – applicable for all claims involving theft, burglary, loss of valuables or malicious damage.

Claiming online works best using one of the following web browsers: Chrome, Firefox or Safari.

Claim online 24/7 Call 8202 4575

Questions? Read our Home and Contents Insurance FAQs

Travel Insurance claim

Have these details handy to make your claim quicker and easier.

What you need to lodge your claim:

• Travel insurance policy number. 
• Relevant travel documents, like hotel vouchers, airline tickets, car rental agreements, etc. 
• Other relevant evidence, like a medical report, police report, receipts, proof of ownership etc. 

We're also available 24/7 to overseas travellers for emergency advice. Call us on +61 2 8055 1698 (reverse charges accepted from the overseas operator).

Make a claim

Motorcycle or Scooter Insurance claim

Have these details handy to make your claim quicker and easier.

What you need to lodge your claim:

• Motorcycle or scooter registration number.
• Name, address and contact details of anyone else involved and/or any witnesses. 
• The police report number, if and as required by law.

Call 8202 4575

Caravan and Trailer Insurance claim

Have these details handy to make your claim quicker and easier.

What you need to lodge your claim:

• Caravan or trailer registration number.
• Name, address and contact details of anyone else involved and/or any witnesses. 
• The police report number, if and as required by law.

Call 8202 4575

Boat Insurance claim

Have these details handy to make your claim quicker and easier.

What you need to lodge your claim:

• Boat make.
• Name, address and contact details of anyone else involved and/or any witnesses. 
• Details of the accident – date, time, location, weather conditions etc.
• The police report number, if and as required by law.

Call 8202 4575

Veteran, Vintage or Hard to Place Vehicles Insurance claim

Have these details handy to make your claim quicker and easier.

What you need to lodge your claim:

• Vehicle registration number.
• Name, address and contact details of anyone else involved and/or any witnesses. 
• The police report number, if and as required by law.

Call 8202 4575

Landlord and Short Stay Insurance claim

Have these details handy to make your claim quicker and easier.

What you need to lodge your claim:

• Name, address and contact details or anyone else involved.
• The police report number – applicable for all claims involving theft, burglary, loss of valuables or malicious damage.

Call 8202 4575

Pet cover claim

If you added our optional pet cover to your policy, have these details handy to make your claim quicker and easier.

What you need to lodge your claim:

• Your pet’s name, age, breed and colour.
• The details of the vet that treated your pet.
• The itemised invoice from your vet, with the list of treatments.

Claim online 24/7 Call 8202 4575