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Terms of Road Service

RAA Road Service is a personal product that covers the product holder for breakdowns that occur while they are the driver. Road Service benefits are not transferrable.

Road Service Fees

These are payable in advance with rates set and approved by the Board of Directors. Upon receipt of the applicable fees by RAA, you are recorded as an RAA Road Service holder. No pensioner or other concessions are applicable to subscription fees. Please note: additional charges and entitlement restrictions may apply if you need Road Service within 48 hours of joining.

Refund policy

Road Service Fees are non-refundable. Pro-rata refunds are not available.

Road Service cover cannot be put on hold or suspended for future use.
 

Refusal of service

Any person engaging in abusive conduct or acting fraudulently may have their Road Service benefits & RAA Membership suspended or may be refused service pending further investigation.
 

Fair Use Policy

RAA Road Service is a vehicle breakdown service aimed at providing you with assistance in the event of an unexpected mechanical or electrical fault/failure of a vehicle and/or towed unit. It is intended to minimise the inconvenience of a vehicle breakdown through attendance, professional diagnosis and temporary repair wherever possible.

The service is not an alternative to regular routine maintenance of a vehicle and all members are required to maintain their vehicle in good working order and roadworthy condition.

RAA reserves the right to limit or refuse to provide services or entitlements to any product holder where, in the opinion of RAA, the product holder’s use of service or entitlement is excessive, unreasonable or not reasonably required by the product holder in the circumstances.

The Terms and Conditions of RAA Plus and Premium Road Service provide unlimited Road Service call-outs, however this is qualified by reference to a limitation where service may be refused if service has been provided “on an excessive number of occasions in relation to a single recurring vehicle fault” the product holder has failed to rectify.

Without limiting the circumstances in which RAA may apply this policy, RAA will apply this policy if any use of services or entitlements by any product holder is considered by RAA to be fraudulent or adversely affecting the provision of services or entitlements to other product holders.
 

Service in Country Areas

For breakdowns outside of the metropolitan area, Road Service will be provided by the designated RAA Country Service Depot for that location. Free service and towing benefits will be calculated from the location of the designated RAA Country Service Depot servicing the breakdown area.
 

Interstate/Overseas Service

Holders of RAA Road Service have access to assistance throughout Australia through our affiliated motoring organisations. By calling the Australia wide 13 11 11 phone number you will be provided Standard level of Road Service in that state.

In a large number of countries, RAA Road Service will be recognised by an affiliated motoring organisation. Click here for details of our international affiliates.
 

Personal Information use and disclosure

RAA abides by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and we will deal with personal information in accordance with our Privacy Policy.

For further details please refer to the RAA Privacy Policy.

For further information on product entitlements and their specific terms and conditions please refer to the ‘Road Service guide’.

More Road Service Information