RAA Travel

What you need to know

• Helping our customers: currently, we're helping customers who are scheduled to depart this month, as well as those who are currently overseas. We're also working through case by case scenarios where a deadline for changes has been imposed by the airline or supplier. 
• SA borders closed: From 24 March 2020, the South Australian government announced that its borders are now closed, and those returning will need to self-isolate for 14 days. For further information visit www.sahealth.sa.gov.au.
• Self-isolate and social distancing: From 24 March 2020, all people entering South Australia are required to isolate for 14 days from their arrival. Travel throughout South Australia is not currently restricted however consideration of social distancing requirements and restriction and closure of indoor and outdoor venue (including pubs, cafes, restaurants & sporting venues) should be considered if making any bookings within SA. For further information visit www.sa.gov.au/covid-19. 
• Avoid all non-essential domestic travel: On 23 March 2020, the Federal Government issued advice is to avoid all non-essential domestic travel within Australia.
• Australians not to travel: 18 March 2020, the Australian Government advised all Australians not to travel at this time. If you're already overseas and wish to return to Australia, the Government has recommended you do so as soon as possible by commercial means. For further information visit www.smartraveller.gov.au.
• Suspended travel operations:  As of 16 March 2020, almost all tour companies, cruise lines and suppliers have suspended operations and any travel which has been booked for the period from now until at least 30 April 2020. We'll advise if the suspension is extended.
• Cancellation and/or amendment penalties: please be aware that, if you decide to cancel your holiday, you might still incur cancellation and/or amendment penalties, and refunds are subject to the terms and conditions of the airline or supplier. Speak to an RAA Travel expert to find out more.
• Airlines travel credit: individual airlines are examining their own networks and routes and may decide to offer a future travel credit, but not necessarily a refund. Speak to an RAA Travel expert to find out more.
• Cruise update: Between the 12th and 14th of March, cruise lines in Australia and around the world have cancelled itineraries which were due to commence within 30 or up to 60 days from announcement date. From 15 March, all international cruise ships have been banned from sailing into or out of  Australian ports for 30 days. For further information visit www.smartraveller.gov.au.