RAA Travel

What you need to know

• Working through lockdown: Most of our travel agents are working through lockdown during business hours, Monday to Friday.
• Helping our members and customers: Our agents are actioning urgent departures in priority order and working case-by-case through situations where deadlines for changes have been imposed by the airline or supplier. If you're departing within the next 48 hours, please call your travel agent directly. For later departures, please email your travel agent who'll do their best to respond within 5 business days. We're currently experiencing a high volume of enquiries, so please be patient with us. 
• Travel within SA: Travel within South Australia is not permitted for 6 days from 12.01am on Thursday, 19 November. For more information visit www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions.
• Self-isolation and social distancing: South Australians must comply with lockdown measures in effect for 6 days from 12.01am on Thursday, 19 November. All South Australians considered ‘non-essential’ workers must stay at home. For a full list of restrictions, visit www.covid-19.sa.gov.au/recovery or call the SA COVID-19 Information line on 1800 253 787 between 9am and 5pm, 7 days a week.
• Australians not to travel internationally: Currently all overseas travel from Australia is banned, unless you have an exemption from the Department of Home Affairs. If you need to change an existing travel booking, reach out to our RAA travel team to reschedule or cancel. For the latest COVID-19 travel advice, please refer to www.smartraveller.gov.au.
• Suspended travel operations: As of 16 March 2020, most tour companies, cruise lines and suppliers have suspended international operations. We'll provide advice if the suspension is extended. Domestic travel through tour companies and suppliers will begin to operate in line with government advice and restrictions.
• Cancellation and/or amendment penalties: Please be aware that if you decide to cancel your holiday you might still incur cancellation and/or amendment penalties, and refunds are subject to the terms and conditions of the airline or supplier. Speak to an RAA travel expert to find out more.
• Airlines travel credit: Individual airlines are examining their own networks and routes and may decide to offer a future travel credit, but not necessarily a refund. Speak to an RAA travel expert to find out more.
• Cruise update: Cruise ships carrying more than 100 passengers are banned from entering Australia until 17 December 2020.