• Why has the phone payment process changed?

    In September 2021, RAA increased its security measured at its call centres to provide members with additional payment protection. A staff member will guide you through the new security system and payment processes, requiring you to enter credit or debit card information into your phone handset yourselves. These changes are to ensure your personal information is protected at all costs.

  • Can I change my next direct debit date online?

    Yes, you can make a one-off change to your next direct debit date online by logging into RAA My Account. Choose 'Products & claims' from the top menu and then choose the product you'd like the change the direct debit date for. You'll then see the option to change your next direct debit date under the 'Payment details' heading.

    It can take up to 4 business days for changes to your next direct debit date to be applied. If your next payment is scheduled to happen sooner than that, you'll need to call us on 8202 4600 to arrange the change.

    If you have multiple policies or products with us, you'll need to update the direct debit date for each one individually.

    A payment can be delayed for a maximum of 14 days from your original scheduled payment date. Payments scheduled on a public holiday will be processed the next business day.

  • Can I change my direct debit account or credit card online?

    Yes, you can change the bank account for your direct debit payments by logging into RAA My Account. Choose 'Products & claims' from the top menu and then choose the product you'd like the change the direct debit account for. You'll then see the option to change your direct debit bank account under the 'Payment details' heading.

    It can take up to 4 business days for changes to your direct debit account to be applied. If your next payment is scheduled to happen sooner than that, or if you'd like to change your direct debit account to a credit card, you'll need to call us on 8202 4600 to arrange the change.

    If you have multiple policies or products with us, you'll need to update the payment details for each one individually.

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