Terms and Conditions

RAA Online Services - Terms & Conditions of use

The Royal Automobile Association of South Australia Incorporated (ABN 90 020 001 807) and its related bodies corporate (RAA) operate the www.raa.com.au website (RAA website) and myRAA mobile application (myRAA app) as services to RAA members and other visitors, providing access to information about RAA, its products and services, membership benefits, savings and competitions, and other matters of potential interest (RAA Online Services). Each time you access or use an RAA Online Service, you agree to these terms and conditions, the RAA Privacy Policy and any other terms notified to you by RAA (Terms and Conditions of Use).

1. About RAA Online Services

1.1 The information and material on, or forming part of, RAA Online Services (Content) may contain general information about RAA products and services. Unless expressly stated otherwise, this general information does not constitute an offer or inducement to enter into a legally binding contract; and does not form part of the terms and conditions for RAA products and services.

1.2 Certain RAA products and services may only be available to residents of South Australia or Broken Hill, New South Wales.

1.3 Certain Content may be restricted to RAA members only (RAA Member Content). To access RAA Member Content, you need to:

(i) have a current membership with RAA. For information on how to become an RAA member, please click here and

(ii) log in to the RAA member area of RAA Online Services by entering your unique user name and password (RAA Member Details).

Once logged in to the RAA member area of RAA Online Services, you will remain logged in until you log out. Once logged in to the RAA member area of the RAA Online Services, you will remain logged in until you log out. If you are logged in and your account is inactive for 20 minutes, we will log you out. You must not share your RAA Member Details with any third party.

1.4 RAA may, in its sole discretion and without notice:

(i) suspend any part of RAA Online Services for maintenance, repair or similar operational reasons;

(ii) change any part of RAA Online Services.

1.5 Content relating to any RAA product, service or offer should be read in conjunction with any terms and conditions, which relate to that product, service or offer.

1.6 RAA will collect, use, store and disclose any personal information you provide using RAA Online Services in accordance with the RAA Privacy Policy.

2. Links to Third Party Websites and Services

2.1 RAA Online Services may contain links to other websites and services operated by third parties (Third Party Services).

2.2 RAA has no control over and excludes any and all liability (whether in contract, tort (including negligence), statute, equity or otherwise) arising out of or in connection with those Third Party Services.

2.3 When using RAA Online Services, material from the Third Party Service may be displayed in your computer system or mobile device browser framed by material on RAA Online Services.

3. Your responsibilities

3.1 Your use of, and reliance upon, Content on RAA Online Services is completely at your own risk.

3.2 You are responsible for your use of RAA Online Services, including ensuring that your access and use of RAA Online Services is lawful and is not prohibited by laws applicable to you.

3.3 In accessing using RAA Online Services, you must:

(i) not interfere with or disrupt RAA Online Services, servers or networks connected to RAA Online Services or any features of RAA Online Services that are designed to protect the users, Content or security of RAA Online Services;

(ii) not reproduce, duplicate, copy, sell, re-supply, distribute or exploit for any commercial purpose any portion of RAA Online Services or the Content contained on them;

(iii) not introduce any computer virus or other contaminant (including bugs, worms, logic bombs or Trojan horses) into RAA Online Services or use any automated software routine (e.g. bots) to access  RAA Online Services;

(iv) comply with any reasonable directions of RAA.

3.4 You are responsible for taking precautions to protect your computer system and mobile device from viruses or anything else that may interfere with or may damage the operation of your computer system or mobile device or the information contained on it.

3.5 If you install the myRAA App on your mobile device, you agree that it may automatically download and install updates from time to time from RAA or its agents.3.6 You indemnify RAA against all loss and damage suffered, paid or incurred by RAA in connection with:

(i) your breach of the Terms and Conditions of Use;

(ii) your breach of law or the rights of a third party;

(iii) your access to and use of RAA Online Services and any of your acts, omissions or directions you take or give in relation to RAA Online Services.

3.6 You agree that RAA and Third Party Website operators will not, to the extent permitted at law, be under any liability to any person in respect of any loss or claims which may be suffered or incurred by any act, neglect or default of RAA or Third Party Website operators.

4. Exclusions and Limitation of Liability

4.1 RAA provides RAA Online Services on an “as is” basis. To the extent permitted by law, RAA excludes any and all warranties in relation to RAA Online Services. Without limiting the foregoing, RAA does not warrant:

(i) the continued availability of RAA Online Services or that access to RAA Online Services will be uninterrupted;

(ii) that RAA Online Services will be free from viruses;

(iii) that any product or service featured on RAA Online Services are available for purchase or use; or

(iv)the accuracy, adequacy or completeness of Content on RAA Online Services.

4.2 To the extent permitted by law, RAA excludes any and all liability for any losses, damages, liabilities, claims or expenses whatsoever, arising out of or in connection with RAA Online Services, whether in contract, tort (including negligence), under statute, equity or otherwise.

4.3 RAA’s liability for breach of a condition or warranty that cannot be excluded at law is limited (at RAA’s election) to the re-supply of RAA Online Services or payment of the cost of the re-supply of RAA Online Services.

5. Intellectual Property

5.1 RAA owns or licences all Content (including source and object code) forming part of RAA Online Services. You do not have any right, title or interest in any Content except as set out in the Terms and Conditions of Use.

5.2 The business names, trading names, images, and logos in any Content which identify RAA, or associated entity or third party and their products and services, are proprietary marks of RAA, or relevant associated entity or third party.

5.3 RAA grants you a limited, revocable, non-exclusive, non-transferable licence to use Content as necessary to use RAA Online Services in accordance with the Terms and Conditions of Use.

6. Other Provisions

6.1 RAA reserves the right to change the Terms and Conditions of Use at any time and without prior notice to users. You must comply at all times with the current the Terms and Conditions of Use as published on RAA website.

6.2 The Terms and Conditions of Use shall be governed by and construed in accordance with the laws of South Australia. Disputes arising in relation to RAA website shall, unless expressly agreed, be subject to the exclusive jurisdiction of the Courts of South Australia.

6.3 You must not assign your rights or sub-contract your obligations under the Terms and Conditions of Use without RAA’s written consent. RAA may assign its rights or sub-contract its obligations under the Terms and Conditions of Use without restriction.

6.4 To the extent permitted by law, the Terms and Conditions of Use contain the entire agreement of the parties with respect to its subject matter and supersedes all previous agreements, representations and discussions and you warrant you have not relied on any such agreements, representations and discussions.

6.5 If any part of the Terms and Conditions of Use is void or unenforceable, that part is taken to be removed from the Terms and Conditions of Use and the remaining Terms and Conditions of Use continue to have full effect.

7. Notices and Contacting Us

7.2 RAA may give you notices under the Terms and Conditions of Use in writing by any lawful means, including by hand, post, fax, email and through RAA Online Services. You may give RAA notices under the Terms and Conditions of Use in writing using our online enquiry form.

7.1 If you detect any illegal conduct in relation to the use of RAA Online Services, or have any concerns regarding RAA Online Services or the Terms and Conditions of Use, please contact RAA immediately.