The agreement

By completing a DDR, you are authorising RAA (User ID 046 548 for bank account payments and merchant ID 534930040001062 for debit/credit card payments) to debit amounts from your nominated account for your contract(s). Payments will be debited from your account monthly or yearly as authorised in the DDR. 

 

Changing the agreement

Change by us - We will provide 30 days' notice if there are any changes to these arrangements. 

Change by you - If you wish to alter, delay or cancel your direct debit, please contact us at least 10 days prior to your next debit date. Alternatively, you may contact your financial institution.

 

Renewal

You will be sent a renewal certificate prior to the expiry of your contract. Instalments will continue to be debited from your account unless you notify us. 

 

Account details

Please be aware, direct debiting via BECS is not available on all accounts. Account details should be checked against a recent statement to ensure they are correct. If there is any doubt, please check with your financial institution before completing this application. 

 

Weekends or public holidays

Payments falling due on a weekend or public holiday will be debited the next business day. 

 

Ensure you have funds available

You are responsible for ensuring your account has sufficient cleared funds to pay each debit on the day it is due. If there are insufficient funds in your account and your financial institution dishonours the debit, RAA may pass on to you any fees and/or costs incurred. Please tell us if you change or close your account or if you will not have funds available on the day your debit is due. 

 

Overdue Payments

If a direct debit is returned unpaid by your financial institution, we will attempt to debit again the original amount and any fees charged to us or we will contact you to make alternative arrangements. If any instalment payment is overdue by one month or more, your product will be cancelled. We may cancel the DDR Service Agreement if 3 or more debits are returned unpaid. 

 

Incorrect Debits

In the event an incorrect direct debit is processed, RAA will contact you as soon as practicable and make arrangements to correct the direct debit.

 

Your privacy

We will keep all information relating to your account confidential. You consent to us using or releasing your account information to investigate any enquiries relating to possible incorrect debits. 

 

If you have a complaint regarding a direct debit transaction

If you wish to dispute a debit which has been made from your account, please contact us. If you are not satisfied with our response, you may also contact your financial institution.

RAA Contact Details

Address: 101 Richmond Road Mile End, SA 5031

Ph: 8202 4600

Email: membersupport@raa.com.au

RAA will, where possible, contact you in accordance with your communication preferences as notified to RAA by you.

Definition

In this agreement, 'RAA’ means if the product/service provided below is: an insurance product, Allianz South Australia Insurance Limited (ABN 14 007 872 602, AFSL No. 232 525); or not an insurance product, Royal Automobile Association of South Australia Limited (ACN 677 371 274).