Cookies Policy

This Cookies Policy (Policy) is intended to inform you how our website at (Website) and any other website or apps operated by or on behalf of RAA use "cookies" and other technologies to collect information about how our Website or apps are used.

This policy is provided by The Royal Automobile Association of South Australian Incorporated ABN 90 020 001 807 and its related entities including RAA Insurance Ltd ABN 14 007 872 602 (collectively, "RAA", "we", "us", or "our").

This Policy should be read in conjunction with any additional cookie information provided to you by RAA on the Website or app.

By using our Website or apps, you are deemed to consent to the use of cookies as described in this Policy.  You can opt out as described below.

What are cookies?

A cookie is a very small text file that is stored on your device when you visit our Website or app in order to record information about your visit and customise your experience and advertising. 

Generally, the information collected relates to how you use our Website or app, the pages you visit and does not readily identify you as an individual.  Websites and other apps send this data to your browser when you first request a web page and then store the data on your computer or device so it can be accessed when you make subsequent requests for pages from that service, using a identifier in the cookie. 

For more information about other data and information we collect, please refer to our Privacy Policy.

Why we use cookies

RAA, and other parties acting under authority from RAA, use various software applications (including but not limited to Google Adwords, Google Analytics, Acoustic, Sitecore, Campaign Manager, Facebook Analytics, Floodlight, Adobe, Hotjar, Display & Video 360, Tag Manger and Search Ads 360) and technologies such as cookies on its Website, in our apps and in communications you have agreed to receive from us. The use of cookies and these technologies helps us to monitor the effectiveness of our Website, apps and communications so we can improve and customise our Website, apps and communications to more suitably provide you with information about our services.

The types of information stored by these cookies may include your internet protocol (IP) address, details about your device, browser information, geolocation information and details of pages visited (including the duration of any visit).

Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager or Google Analytics opt out browser add-on. For further information about Google Analytics, please refer to Google's Safeguarding your data.

Types of cookies we use

We may use the following types of cookies on our Website, in our apps and in our communications to you:

  • Functionality cookies
    These cookies allow our Website or apps to collection information about your uses of the Website or apps (such as your username or region you are in) in order to provide a personalised experience to you. 

  • Performance cookies
    These cookies collect information about how you use our Website or apps, such as which pages you have viewed, often you view them and how you move between such pages.  This information can assist us to see the usage patterns for our Website and apps and identify difficulties and effectiveness of advertising.

  • Necessary cookies
    These cookies are necessary to enable your use of our Website or app and its features, and may facilitate our log-in processes. Without these cookies, your use of our Website or apps may not function properly.

  • Third party cookies
    These are cookies managed by third parties which RAA may use from time to time.

How Can I Opt Out?

If you do not consent to use of cookies, you may be able to modify your browser settings to notify you when a cookies is being set or updated, or to block cookies altogether.  Please refer to the setting and help menu of your browser for further information.

You should note that blocking any or all cookies can affect your Website experience.   For example, this may cause the Website not to perform optimally, or may preclude you from accessing certain aspects of the Website, or certain features, content or personalisation.

Changes to Cookies Policy

We reserve the right to amend, modify or replace this Policy at any time. You should review this Policy each time you visit our Website or use our apps. The current version of this Policy will be available on our Website.

More information

For more information about targeting and advertising cookies, visit Your Online Choices.

Contact us

If you would like more information about the way we use cookies or third party services such as Google Analytics, please contact us via the details below.

8202 4600 (8am–5pm AEST weekdays)

RAA Privacy Officer
RAA of SA Inc.
101 Richmond Road
Mile End  SA  5031