2024-25 Annual Report

We delivered a number of transformational programs this year to make RAA stronger and to make life better for members and better for our community.

We welcomed around 15,000 new members – which saw the RAA family grow to 834,000 South Australians – and we exceeded our member satisfaction targets, whilst retaining the title as South Australia’s number one brand.

We’ve been evolving and helping our members since our humble beginnings back in 1903. As the world continues to change, we’re growing and changing with it, to make sure we’re here for our members for the next 120 years.

This year was one for the history books, as we converted to a Company Limited by Guarantee and moved all our operations under the Corporations Act. This was supported by our members at last year’s AGM, with this new modern governance structure setting us up for long-term success.

We completed the groundwork for the FY26 start of our insurance partnership with Allianz Australia.

As a local, state-based insurer, it was becoming increasingly difficult to shield our members from global challenges in the insurance industry. This has been driven by increasing costs of reinsurance, increasing costs of repairs to homes and cars, as well as the increasing frequency and intensity of natural disasters hitting our state. Like many of our members, RAA was severely impacted by weather events, most notably the Murray River floods in 2022/2023. This meant a significant drawdown of our capital reserves was required to support the RAA Insurance business. We were fortunate to have these reserves, but in order to de-risk RAA from further capital risk, we decided to enter into a long-term partnership with Allianz Australia to underwrite our home and motor insurance products. RAA has been in insurance for over 100 years, and for around 80 of those years, we have been partnering with insurers to underwrite the risk of insuring our members.

Allianz Australia is part of Allianz SE, one of the world’s largest insurance companies, and our partnership to underwrite our home and motor insurance policies will reduce our exposure to risk and rebuild our balance sheet. The partnership will also enable us to deliver more value to members, provide greater support for our community and more easily introduce new insurance products in the future.

Under the partnership, our insurance products and services will remain right here in SA under our trusted RAA brand – and you’ll be speaking to the same local team when you need us.

With this partnership, in addition to lowering the risk to our balance sheet, RAA also received a significant upfront payment from Allianz. This cash payment ensures RAA enters our next financial year with a much more resilient balance sheet.

Of course, as a mutual organisation, we will be re-investing this over the long term to improve our services, benefits and experiences for you – our members. We've already started engaging with members about returning more value to you, and your communities and how these funds can be used to improve your RAA. We are excited to share more details in the coming year.

In our statutory financial statements, this upfront payment is treated as a one-off benefit. Therefore, RAA has ended the year with a significant overall statutory profit of $276 million after tax.

Beyond this one-off benefit, RAA has seen strong growth in our operational performance. This year, our underlying profit before tax was $24.3 million¹, a significant increase on last year’s result of $4.1 million before tax. This was driven by a stronger insurance result and membership growth. This operational profit is different to our reported overall profit of $276 million², as it excludes the one-off benefit received from Allianz Australia through our insurance partnership.

This year, we launched new products and services to meet the growing needs of our members: RAA Energy, RAA Rewards and RAA Towing.

Of course, that’s all on top of the roadside, insurance, travel and solar products and services our members trust us with each and every day.

At RAA, everything we do is driven by our members – we exist to serve you. It's a privilege we don’t take lightly. We’re grateful for your ongoing loyalty, your feedback and every opportunity to connect. And to our dedicated team of employees: thank you for your unwavering effort, enthusiasm and focus on putting members first. You make it all possible.

Chair of the Board, Kathy Gramp & CEO, Nick Reade

From preschools to retirement villages, throughout Adelaide’s city streets and all the way to the APY Lands – we believe Road Safety is for everyone.

Our Community Education team embodies this belief, educating more than 37,000 students through our Street Smart programs and reaching out to the wider community through our Years Ahead and migrant programs.

For the first time, our Street Smart High event spanned three days, allowing impactful recounts of road trauma to fully resonate with 11,895 high schoolers.

Street Smart Primary, now in its 10th year, performed 305 visits to schools around South Australia and introduced a new Road Safety Challenge to their curriculum – in collaboration with Makers Empire (an SA company specialising in 3D design).

We’re proud to be part of the State’s social fabric, contributing $548,000 to community organisations and spending 769 volunteer hours supporting local communities.

Through our ongoing partnership with Foodbank, the RAA Foodbank Mobile Food Hub continues to deliver support to families that would otherwise go hungry. Our annual Foodbank Food Drive helped to put another 30,000 meals on the table for South Australians and raise $15,000 in donations.

We continued our strong partnership with CFS Foundation, supporting the families of volunteer firefighters in our regions. We helped Cancer Council, Village Co, Nature Foundation and Backpacks for Kids through financial contributions and employee volunteers, and contributed financially to the Metropolitan Fire Service’s Road Awareness Program and Nature Festival South Australia.

Our Employee Giving Back program saw our team raise a total of $41,307 for Operation Flinders, Catherine House, Animal Welfare League and Hutt Street Centre.

Using the United Nations Sustainable Development Goals (UN SDGs) as our guide, we continued striving towards an inclusive and sustainable future for all South Australians.

We continued our strong partnership with Tjindu Foundation, helping to create positive, long-term change for Aboriginal children in communities across South Australia. 

We’ve committed to renewable energy, purchasing 100% of our electricity from accredited GreenPower retailers. We offset RAA Insurance’s emissions for FY 2024 through three key projects – Indigenous Fire Management (NT), Native Forest Regeneration (QLD) and Winds of Change (India).

In collaboration with Plastic Free SA, our month-long Choose to Reuse campaign saw a 56.25% increase in the use of reusable cups among our employees – a step towards eliminating waste at our offices.

As part of our Innovate Reconciliation Action Plan, we visited the APY Lands, where we helped run an inter-school sport day, and participated in an art class with the Indulkana school. 

We supported reconciliation through NAIDOC and National Reconciliation Week activities, with 285 registrations to our member movie night and we now have a patrol van out on the road wrapped in striking reconciliation-themed artwork. 

All-up, we spent $327,000+ with First Nations businesses, and our Procurement team explored opportunities to deliver tendering training to First Nations businesses.

Amid a period of change, our priority was supporting our 1,265 people. More than 270 employees from RAA Insurance and our Governance and Risk teams prepared to transition to Allianz Australia as part of our insurance underwriting partnership.

Throughout the process, we focused on making the transition as smooth as possible, ensuring our people were set up for continued success and empowered to keep delivering the award-winning insurance products and exceptional service our members rely on.

Our commitment to remunerating our people fairly led to the development of a new framework that enables internal and external benchmarking for jobs of the same size and complexity.

The safety of our people is paramount, which is why we designed and implemented SafetyRISE – an online safety system that increases the visibility of safety performance and supports our strong safety culture.

Ninety per cent of employees participated in our new Engaged Performance Framework, showing strong engagement (78%) as well as enablement (73%) – both above global and Australian benchmarks. Importantly, comparable engagement questions showed employee perception increased favourably by up to 9%, compared to 2024.

We strengthened leadership development through a new Leadership Capability Framework, providing opportunities for more than 20 per cent of our workforce to participate in 360-degree feedback, senior leader development and a refreshed 'Leading at RAA' program. 

We continued to drive performance for purpose with 100% per cent employee participation and proudly took home the inaugural Governor’s Award for Business Achievement in Gender Equity at the Premier’s Awards.

We continued paving the path to our newly leased workplaces (150 Grenfell Street – our new home in the CBD, and 599 Port Road – the new home for our Technical Centre) as we prepare to make the move from our Mile End home since 1996, due to the Torrens to Darlington upgrade.

Building capability through training:

• 721 employees completed Call it Out training, empowering employees to recognise and safely call out inappropriate or disrespectful behaviour in the workplace.
• 380 of our people completed our Corporate Induction program.
• 265 of our people completed Cultural Learning programs and activities.
• 147 of employees completed Navigating Change training.
• 41 of our people completed Courageous Conversations training.