Beat the queue and claim online 24/7 for Car Insurance and Home and Contents Insurance policies.
Or, make all claims by calling 8202 4575. For non-urgent claims we're available 8:30am to 5pm, Monday to Friday.
Travel insurance claims can be made through the travel portal.
If you're claiming due to the recent storm, we're here to help. Please help us prioritise members that need urgent assistance by lodging your claim online. Read our frequently asked questions for more information.
Choose your product
Discover which claims can be lodged online and what information you need before claiming.>
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Car
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Home and Contents
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Travel
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Motorcycle or Scooter
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Caravan and Trailer
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Boat
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Veteran, Vintage or Hard to Place Vehicles
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Landlord and Short Stay
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Pet cover
Car Insurance claimEven the most minor accident can be stressful in the moment. Follow these simple steps to make your claim quicker and easier. What you need to lodge your claim:
What to do after an accident:
Claiming online works best using one of the following web browsers: Chrome, Firefox or Safari.Claim online 24/7 Call 8202 4575 Questions? Read our Car Insurance FAQs |
Home and Contents Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
Claiming online works best using one of the following web browsers: Chrome, Firefox or Safari.Claim online 24/7 Call 8202 4575 Questions? Read our Home and Contents Insurance FAQs |
Travel Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
We're also available 24/7 to overseas travellers for emergency advice. Call us on +61 2 8055 1698 (reverse charges accepted from the overseas operator).
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Motorcycle or Scooter Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Caravan and Trailer Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Boat Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Veteran, Vintage or Hard to Place Vehicles Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Landlord and Short Stay Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Pet cover claimIf you added our optional pet cover to your policy, have these details handy to make your claim quicker and easier. What you need to lodge your claim:
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How to claim online
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Log in to My Account
Register or log in to My Account.
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Start your claim
Visit the 'My claims' page to start a new claim or continue a draft claim.
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Complete the details
Follow the instructions to give us the information we need to process your claim.
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Lodge your claim
Once you lodge your claim, we'll confirm your claim number and next steps.
Questions? Read our claims FAQs.
We're here to help
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Call us
Monday to Friday, 8.30am to 5pm -
Enquire online
Send us a message and we'll contact you -
Help centre
Find answers to frequently asked questions, download key documents and more
Things you should know
For more details about claiming, including what you can claim for, please refer to the relevant Product Disclosure Statement. RAA Insurance products are issued by RAA Insurance Limited (ABN 14 007 872 602 AFSL No. 232525).
For more details about claiming, and what you can claim for under RAA Travel Insurance, please refer to the relevant Product Disclosure Statements. For Travel Insurance, Royal Automobile Association of South Australia acts as an agent for Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438291 AFSL 246 548).