Choose your product:
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Car
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Home and Contents
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Travel
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Motorcycle or Scooter
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Caravan and Trailer
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Boat
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Veteran, Vintage or Hard to Place Vehicles
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Landlord and Short Stay
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Pet
We're here for you when you need it most
When you’ve been in a crash or bingle, or when something at home’s been damaged or stolen, it can be a tough time. We’re here to make your claim as easy as possible.
Comprehensive Car Insurance, Home/Contents insurance and Travel Insurance claims can be lodged online, and all claims can also be made over the phone.
For travel claims call 1300 207 365.
For all other claims call 8202 4575 and we’d be happy to help. For non-urgent claims, we're available between 9am and 5pm, Monday to Friday.
To make things quicker and easier, have your member or policy number handy when lodging your claim.
Car Insurance claimEven the most minor accident can be stressful in the moment. Follow these simple steps to make your claim quicker and easier. What you need to lodge your claim:
What to do after an accident:
Claiming online works best using one of the following web browsers: Chrome, Firefox or Safari. |
Home and Contents Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
Claiming online works best using one of the following web browsers: Chrome, Firefox or Safari. |
Travel Insurance claimHave these details handy to make your claim quicker and easier. We're also available 24/7 for emergencies and advice. Call us on +61 2 8055 1698 (reverse charges accepted from the overseas operator). What you need to lodge your claim:
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Motorcycle or Scooter Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Caravan and Trailer Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Boat Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Veteran, Vintage or Hard to Place Vehicles Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Landlord and Short Stay Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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Pet Insurance claimHave these details handy to make your claim quicker and easier. What you need to lodge your claim:
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We're here to help
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Call us
Monday to Friday, 9am to 5pm -
Enquire online
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Help centre
Find answers to frequently asked question, download key documents and more
Things you should know
For more details about claiming, including what you can claim for, please refer to your Product Disclosure Statement. RAA Insurance products are issued by RAA Insurance Limited (ABN 14 007 872 602 AFSL No. 232525).
For more details about claiming, and what you can claim for under RAA Travel Insurance, please refer to your Travel Insurance Product Disclosure Statement (PDF, 427KB). For Travel Insurance, Royal Automobile Association of South Australia acts as an agent for Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438291 AFSL 246 548).