Our remediation programs have now closed

Our Pricing Promises and Online Insurance remediation programs have now closed. 

We contacted all eligible current and former members and have paid reimbursements using details available to us, or details provided upon request. 

Unclaimed money

If you received a communication from us asking for your bank details for one of our remediation programs, but haven't responded, you can complete our unclaimed money application form (PDF, 93KB).

Please send the completed form to unclaimedmoney@raa.com.au.

If we’re unable to reach you or don’t hear from you for an extended period, we may transfer the amount to the Department of Treasury and Finance as unclaimed money. You can still claim it from them at any time.

We’re here to help

If you've heard from us and need help providing your bank details, or you want to speak to someone about your reimbursement, please contact us. We're here to help.

Call 8202 8255

Frequently asked questions

  • Why did RAA pay reimbursements? 

    Pricing Promises remediation program

    We identified issues in how some discounts were applied to insurance and Road Service policies.

    This meant that some customers may not have received the full benefit they were entitled to. We reviewed the issue and reimbursed affected customers.

    The review found that:

    • From April 2012 to February 2025, some discounts were not applied in line with our advertising for insurance products.
    • Between July 2014 and February 2025, a small number of Membership Discounts were not applied to our Road Service product.

    Online Insurance remediation program

    After a review of our online insurance sales process, we found that from June 2017 to July 2025, some member discounts or correct premium calculations weren’t reflected in our online insurance sales process.

    We’ve now fixed these issues, and have reimbursed eligible current and former members using the details we had on file, or details provided after we contacted them.

  • How do I make a complaint?

    If you’d like to make a complaint about our remediation programs or your outcome, please call us on 8202 4567 or email membersupport@raa.com.au. We take customer feedback seriously and have a complaint handling procedure in place. Read more about our complaints process.

  • What if I'm not satisfied with how my complaint was handled?

    If you're not satisfied with the outcome of your complaint, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA).

    AFCA provide a free and independent dispute resolution service for consumers who have general disputes that are covered by AFCA's Terms of Reference.

    Website: www.afca.org.au
    Email: info@afca.org.au
    Phone: 1800 931 678
    Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

  • Will I need to declare this reimbursement to the Australian Taxation Office (ATO)?

    RAA is not a registered tax agent and is unable to provide tax advice. If you have any questions regarding the tax implications of your reimbursement, we encourage you to discuss this with a registered tax agent or visit the ATO website.

  • How do I speak to someone about our remediation program?

    If you received a communication from us asking for your bank details for your reimbursement, but haven’t responded, please get in touch. We're here to help. Call 8202 8255.

  • Who are Deloitte? What role do they play in RAA's Pricing Promises remediation program?

    Deloitte, a professional services firm supported us in delivering the remediation program, including, setting up a secure portal to collect and process the banking information for our former members to pay reimbursements.

  • Why are Allianz mentioned in my email/letter?

    We've partnered with Allianz Australia so we can deliver more benefits and insurance products for our members.

    Allianz Australia underwrites our insurance policies, which means they may be referenced in communications relating to your policy or this remediation.