Insurance and Road Service remediation

We undertook a review into how we previously applied discounts to insurance and Road Service policies.

The review found that from April 2012 to February 2025, some discounts weren't applied in line with some of our advertising material for insurance products, and that between July 2014 and February 2025, a small number of Membership Discounts weren't applied to our Road Service product.

We've now fixed these issues, and have reimbursed eligible current and former members using details on file, or details provided after we made contact, requesting them.


Unclaimed money

Our Remediation Program closed on 1 October, after we reached out to all eligible current and former members, using all contact methods on file.

If you received a communication from us, asking you to provide bank details for your reimbursement, but haven't actioned it yet, please fill out our unclaimed money application form (PDF, 93KB).

Please send the completed form or any other remediation enquiries to unclaimedmoney@raa.com.au.

 

Frequently asked questions

  • Why did RAA pay reimbursements? 

    We undertook a review into how we previously applied discounts to insurance and Road Service policies.

    The review found that from April 2012 to February 2025, some discounts weren't applied in line with some of our advertising material for insurance products, and that between July 2014 and February 2025, a small number of Membership Discounts weren’t applied to our Road Service product.  

    We’ve now fixed these issues, and have reimbursed eligible current and former members using current details on file, or details provided after we made contact, requesting them. 

  • How many people received a reimbursement?

    For Insurance, around 134,000 current and former members received a payment from us as part of the program.  

    For Road Service – the final part of our Remediation Program – around 6,000 current and former members received a payment from us.