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Frequently asked questions



Pricing

  • How much will it cost to charge my EV?

    The cost of using the RAA Charge network depends on the time of day, location and the type of site.

    Members can save 10% on charging fees. Simply add a valid RAA member membership number to your Chargefox profile before you begin charging.†

    Here's what you'll pay:

    Location Charger type   Evening peak

    5pm–10pm

    		 Off-peak

    All other times
    Metro AC 40c/kWh* 33c/kWh*
    Metro DC 75c/kWh* 66c/kWh*
    Country AC 42c/kWh* 35c/kWh*
    Country DC 76c/kWh* 68c/kWh*
    Outback AC 45c/kWh* 37c/kWh*
    Outback DC 78c/kWh* 71c/kWh*

    AC destination charging sites 7–22 kW. DC rapid charging sites 60–200kW.

    *$1 minimum charge applies to all sessions. Additional idle fees will be charged if overstaying at charging sites. If you're ever unsure about the cost of one of our chargers, download the Chargefox app for iOS or Android for pricing information.

    †Discount available only when a valid RAA membership number is added to Chargefox app profile prior to commencement of charging session. Read full terms and conditions

  • What are idle fees and when do they apply?

    We may issue idle fees when your vehicle remains connected to a station well after reaching full charge.

    Idle fees are in effect at all DC rapid charging sites in South Australia.

    How it works:

    • The Chargefox app will notify you when charging is complete
    • You’ll get a 10-minute grace period after your car finishes charging
    • After that, it's $1 per minute if you stay plugged in. Idle fees will be charged to the credit card linked to your Chargefox account.

    Why we have idle fees:

    With more South Australians driving EVs, idle fees help keep chargers available for everyone.

  • Why does the cost of charging an EV change depending on the time of day?

    The cost of charging an EV is cheaper during the day, because that’s when our state’s renewable energy generation is highest. This helps make the best use of solar energy.

  • Why do prices vary by distance from Adelaide?

    Charging sites further from Adelaide take more time to build, maintain, and repair. Pricing reflects the extra time and effort needed to keep chargers reliable in country and outback locations.



Locations and use

  • How do I find charging sites and pay to use them?

    Finding and using RAA Charge stations is simple.

    To find stations use our EV charger map or download the Chargefox app for iOS or Android to see all locations and charger availability.

    Pay for charging directly through the Chargefox app. No cash needed, just your phone. You can also access your receipts and track your charging history in the app.

  • How long will it take to charge my EV?

    Charging time depends on your car's battery size and the charger type.

    Generally, AC chargers (7kW–22kW) take several hours to fully charge a car, so you’ll find them in places like tourist parks and accommodation providers.

    DC chargers (60–200kW) take as little as 15 to 45 minutes to fully charge an EV, so you’ll find them along highways and in country towns.

  • Do I need my own cable to use the charging stations?

    It depends on the type of site.

    Our AC charging sites (7kW–22kW) will have Type 2 plugs and, to use these, you’ll need your own cable.

    Our DC charging sites (60kW–200kW) are equipped with cables, so you won’t need your own.

    Not sure what cable you need? Check the Chargefox app—it shows the plug type for every RAA Charge station.

  • What's the maximum distance between sites?

    Of the network’s 140 charging sites, 98% of them are less than 200km apart. That’s well within the range of a typical EV, so you won’t need to worry about range anxiety. 

  • How do I know if I’m in a metro, country or outback area?

    We group our charging locations into three zones:

    • Metro: Within 40 km radius of the Adelaide CBD
    • Country: Between the metro and outback boundaries
    • Outback: Locations north of Port Augusta or west of Port Lincoln



The network



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