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Frequently asked questions



Pricing

  • How much will it cost to charge my EV?

    The cost of using the RAA Charge network depends on the time of day and the type of site.

    Here's what you'll pay:

    Destination (7kW and 22kW) charging sites 
    Evening peak (5pm to 10pm): 37c/kWh*
    Standard (all other times): 30c/kWh*

    Rapid (150kW) and Ultra-rapid (200kW) sites 
    Evening peak (5pm to 10pm): 73c/kWh*
    Standard (all other times): 64c/kWh* 

    *$1 minimum charge applies to all sessions. Additional idle fees will be charged if overstaying at charging sites.

    If you're ever unsure about the cost of one of our chargers, download the Chargefox app for iOS or Android for pricing information. 

  • What are idle fees and when do they apply?

    We may issue idle fees when your vehicle remains connected to a station well after reaching full charge.

    Idle fees are in effect at all 150kW Rapid and 200kW Ultra-rapid charging sites in metropolitan Adelaide.

    How it works:

    • The Chargefox app will notify you when charging is complete
    • You’ll get a 10-minute grace period after your car finishes charging
    • After that, it's $1 per minute if you stay plugged in. Idle fees will be charged to the credit card linked to your Chargefox account.

    Why we have idle fees:

    With more South Australians driving EVs, idle fees help keep chargers available for everyone.

  • Why does the cost of charging an EV change depending on the time of day?

    The cost of charging an EV is cheaper during the day, because that’s when our state’s renewable energy generation is highest. This helps make the best use of solar energy.



Locations and use

  • How do I find charging sites and pay to use them?

    Finding and using RAA Charge stations is simple.

    To find stations use our EV charger map or download the Chargefox app for iOS or Android to see all locations and charger availability.

    Pay for charging directly through the Chargefox app. No cash needed, just your phone. You can also access your receipts and track your charging history in the app.

  • How long will it take to charge my EV?

    Charging time depends on your car's battery size and the charger type.

    Generally, Destination (7kW and 22kW) chargers take several hours to fully charge a car, so you’ll find them in places like tourist parks and accommodation providers.

    Rapid (150kW) and Ultra-rapid (200kW) chargers take as little as 15 to 45 minutes to fully charge an EV, so you’ll find them along highways and in country towns.

  • Do I need my own cable to use the charging stations?

    It depends on the type of site.

    Our Destination (7kW and 22kW) charging sites will have Type 2 plugs and, to use these, you’ll need your own cable.

    Our Rapid (150kW) and Ultra-rapid (200kW) charging sites are equipped with cables, so you won’t need your own.

    Not sure what cable you need? Check the Chargefox app—it shows the plug type for every RAA Charge station.

  • What's the maximum distance between sites?

    Of the network’s 140 charging sites, 98% of them are less than 200km apart. That’s well within the range of a typical EV, so you won’t need to worry about range anxiety. 



The network

  • What type of charging sites and plugs does the network have?

    Our network includes two main types of charging stations:

    Destination charging

    • 7kW and 22kW charging speed
    • Type 2 plugs (you need your own cable)
    • Perfect for longer stops at accommodation and tourist spots

    Rapid & Ultra-Rapid charging

    • 150kW (Rapid) and 200kW (Ultra-rapid) charging speeds
    • CCS2 plugs (some sites also have CHAdeMO)
    • Built-in cables—no need to bring your own

    You can see the plug types for each charging site in the Chargefox app for iOS or Android, or by using our EV charger map.  

  • How is the RAA Charge network powered?

    The network is powered by net 100% renewable energy. 



EV insurance

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Get in touch. We’re here to help.

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    1800 108 240

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