We're here to support you
At RAA Insurance, we understand our members need extra help and support at different times in their lives, and ensuring the safety of those impacted is our highest priority.
We are committed to taking extra care with vulnerable members including those who are experiencing age related impairment, disability, physical or mental health conditions, family violence, language and literacy barriers, remote location barriers or financial distress. We also support people of different cultural backgrounds and Aboriginal or Torres Strait Islander people experiencing vulnerability.
Translating and interpreting services
Family violence support
Financial hardship support
Helping members with their individual needs
We encourage members to tell us about their circumstances, so we can work with them to arrange support where possible. When needed we will arrange for a member to have additional support from someone else where possible (for example, a lawyer, interpreter or friend). If members need additional support, we will refer them to specialist services.
Our staff are trained to understand when members may be vulnerable and how to support them.
|Support service||Contact Information|
|Beyond Blue, mental health||Beyond Blue website
1300 224 636
|MensLine, men's health||MensLine website
1300 789 978
|Lifeline, crisis prevention||Lifeline website
13 11 14
|QLife, LGBTQI+ support||QLife website
1800 184 527
|Drug and alcohol counselling||Counselling website
1300 131 340
|Gambling hotline||Gambling help website
1800 858 858