Want to know more about how RAA may be able to help you?

We're here to support you

At RAA Insurance, we understand our members need extra help and support at different times in their lives, and ensuring the safety of those impacted is our highest priority.

We are committed to taking extra care with vulnerable members including those who are experiencing age related impairment, disability, physical or mental health conditions, family violence, language and literacy barriers, remote location barriers or financial distress. We also support people of different cultural backgrounds and Aboriginal or Torres Strait Islander people experiencing vulnerability.

Helping members with their individual needs

We encourage members to tell us about their circumstances, so we can work with them to arrange support where possible. When needed we will arrange for a member to have additional support from someone else where possible (for example, a lawyer, interpreter or friend). If members need additional support, we will refer them to specialist services.

Our staff are trained to understand when members may be vulnerable and how to support them.


Support service Contact Information
Beyond Blue, mental health Beyond Blue website

1300 224 636
MensLine, men's health MensLine website

1300 789 978
Lifeline, crisis prevention Lifeline website

13 11 14
QLife, LGBTQI+ support QLife website

1800 184 527
Drug and alcohol counselling Counselling website

1300 131 340
Gambling hotline Gambling help website

1800 858 858