Doing all we can to keep everyone in our community safe
We’re still working to help limit the transmission of COVID-19 in our community. Thanks for helping us stop the spread of COVID-19.
Except for roadside assistance, if you’re unwell or experiencing cold and flu symptoms, we’ll be asking you to postpone your face-to-face interaction with us.
All our services are only a phone call away on 8202 4600.
Thanks for helping us to safely keep you moving on the road, at home and on holidays.
TravelTravel Insurance hotline: 02 8055 1610 for COVID-19 enquiries.
For all other travel enquiries: 8202 4589
Road ServiceNeed roadside assistance? Call 13 11 11, available 24/7.
For Road Service enquiries: 8202 4610.
ClaimsMotor and Home claims: 1300 884 575, or lodge your claim online. For non-urgent claims, call Mon-Fri, 8.30am-5pm
General enquiriesGeneral enquiries: 8202 4600.
Monday to Friday, 8am to 6pm
Saturday, 9am to 12pm
We're here if you need us
For more than 117 years, our members have been at the heart of everything we do. We’ve celebrated great moments and weathered many storms. But we've always gotten through it, together.
As we continue to monitor the developing COVID-19 situation, we want to let you know what we're doing to look out for our members, our staff and the South Australian community.
Supporting vulnerable members
At RAA Insurance, we understand our members need extra help and support at different times in their lives.
We are committed to taking extra care with vulnerable members including those who are experiencing age related impairment, physical or mental health conditions, family violence, language and literacy barriers, remote location barriers or financial distress. We also support people of different cultural backgrounds and Aboriginal or Torres Strait Islander people experiencing vulnerability.
Find more information about our insurance support services.
What precautions is RAA taking to protect the community from COVID-19?
Because there are around 1,100 RAA staff working in major shopping centres, schools, at the roadside and in people’s homes and cars, we have an important role to play in helping to limit the transmission of COVID-19 in our community.
We’re a vaccinated workforce and our network of service providers share our commitment to COVID-safe controls.
What are the current restrictions for travel to Australia or overseas?
You don't need to provide proof of a negative COVID-19 test to meet Australia's travel requirements. Some countries, airlines and vessel operators may require a pre-departure test result at check-in before you can board your flight or ship. Make sure you check the entry requirements of the country you're travelling or transiting through, and your airline or vessel operator’s requirements.
You don't need to provide proof of COVID-19 vaccination to travel to and from Australia.
Visit the Smartraveller website for more information.
Some countries may require you to isolate or quarantine upon arrival. Check your destination country's local public health orders for isolation and quarantine requirements on arrival.
What do I need to consider in relation to Travel Insurance?
Travel insurance is as important as a valid passport. Make sure transit destinations are included in your insurance as well as any other add-ons you might need, like cruise-specific insurance. Some destinations also require travellers to hold travel insurance as a condition of entry.
Worldwide events may impact coverage for new travel insurance purchases or affect your travel plans for policies already purchased. Please review all travel alerts related to your area of travel and the important information contained in them.
Need more information to help with your travel plans?
It’s your responsibility to check well ahead of time what documentation and requirements are needed for overseas travel and your return to Australia. Please refer to the links below for the most up to date advice and resources to help you prepare.
- Planning to travel during COVID-19 | Smartraveller
- Domestic travel and COVID-19 | Australian Government Department of Health and Aged Care
- International travel and COVID-19 | Australian Government Department of Health and Aged Care
- Cruise travel | Australian Government Department of Health and Aged Care
- Passport renewal | Australian Passport Office
Get the latest updates
SA GovernmentView the latest official COVID-19 news and updates in South Australia.
SmartravellerView the latest travel advice, warnings and entry restrictions from the Australian Government.
World Health Organisation (WHO)View the advice from the World Health Organisation (WHO) including their FAQs