Doing all we can to keep everyone in our community safe
We’re working to help limit the transmission of COVID-19 in our community.
No matter where or when you see us, we’ll be wearing masks and physically distancing – and we’ll be asking you to do the same, so we can all continue our proud South Aussie tradition of looking out for one another.
Thanks for helping us stop the spread of COVID-19
We know you’re already wearing masks when you’re coming into our shops, and we’re asking you to do the same at the roadside when you’re interacting with our patrols.
Except for roadside assistance, if you’re unwell or experiencing cold and flu symptoms, we’ll be asking you to postpone your face-to-face interaction with us. All our services are only a phone call away on 8202 4600.
Thanks for helping us to safely keep you moving on the road, at home and on holidays.
TravelTravel Insurance hotline: 02 8055 1610 for COVID-19 enquiries.
For all other travel enquiries: 8202 4589
Road ServiceNeed roadside assistance? Call 13 11 11, available 24/7.
If you need Road Service at a COVID testing site, call 8202 8109.
For all other Road Service enquiries: 8202 4610.
ClaimsMotor and Home claims: 1300 884 575, or lodge your claim online. For non-urgent claims, call Mon-Fri, 8.30am-5pm
General enquiriesGeneral enquiries: 8202 4600.
Monday to Friday, 8am to 6pm
Saturday, 9am to 12pm
We're here if you need us
For more than 117 years, our members have been at the heart of everything we do. We’ve celebrated great moments and weathered many storms. But we've always gotten through it, together.
As we continue to monitor the developing COVID-19 situation, we want to let you know what we're doing to look out for our members, our staff and the South Australian community.
Supporting vulnerable members
At RAA Insurance, we understand our members need extra help and support at different times in their lives.
We are committed to taking extra care with vulnerable members including those who are experiencing age related impairment, physical or mental health conditions, family violence, language and literacy barriers, remote location barriers or financial distress. We also support people of different cultural backgrounds and Aboriginal or Torres Strait Islander people experiencing vulnerability.
Find more information about our insurance support services.
What precautions is RAA taking to protect the community from COVID-19?
Because there are around 1,100 RAA staff working in major shopping centres, schools, at the roadside and in people’s homes and cars, we have an important role to play in helping to limit the transmission of COVID-19 in our community.
No matter where or when you see us, we’ll be wearing masks and physically distancing – and we’ll be asking you to do the same.
We’re also working with everyone in our team to transition to a fully vaccinated workforce by 31 January 2022. Plus, we’re engaging with our network of service providers to ensure they too share our commitment to COVID-safe controls.
Is RAA still providing Road Service?
Our Road Service team is always here to keep you moving when you break down. We're taking extra precautions to help reduce the spread of COVID-19, including wearing masks and physically distancing and we’ll be asking you to do the same. No mask? No problem. Our patrols will give you a mask if you need one when they arrive.
When you’re getting in touch for help, our team may ask you if you have tested positive for COVID or are experiencing any symptoms so we can plan how we can safely keep you moving our interaction with you, so everyone stays safe.
What if I need Road Service while I'm waiting for a COVID test?
To help South Aussies broken down in the queue at testing facilities, we have a dedicated number for you to call 8202 8109.
This service is available to RAA members and non-members to help improve traffic flow and efficiency.
Can I lodge a request for assistance using the myRAA App?
Yes. When you request Road Service through our app, you’ll be asked if you or any of your travelling companions have tested positive for COVID-19 or are experiencing any symptoms. This is just so we can adjust our approach so we can safely get you back on the road.
Can I travel in the tow truck to accompany my vehicle?
Our contractors are taking appropriate precautions to protect their employees and the wider community from the risk of COVID-19. For some contractors, this means not allowing any passengers to ride with the driver of the tow truck.
What do I do if I can't travel in the tow truck?
If you or your passengers are unable to travel in the tow truck that is transporting your car, we will help you to arrange alternative transportation.
What are the current restrictions for overseas travel?
From 1 November 2021, Australian citizens and permanent residents aged 12 and over who have received two doses of an approved or recognised vaccine will be eligible for international travel without needing an outwards travel exemption. If you’re not fully vaccinated, you need to apply for an exemption to leave Australia.
Every country or territory decides who can enter or leave through its borders. Being allowed to exit Australia won’t guarantee you entry at your destination.
Important: It’s your responsibility to check well ahead of time what documentation and requirements are needed for overseas travel and your return to Australia.
For the most up-to-date advice and resources to help you prepare, please visit:
- Travel for vaccinated Australians
- COVID-19: Leaving Australia – Smart Traveller
- Pre-departure COVID-19 testing requirements
- Leaving Australia – Home Affairs
- International restrictions | SA.GOV.AU: COVID-19
- Passport renewal | Australian Passport Office (passports.gov.au)
Can I travel to another state or territory?
Domestic travel to certain states and territories is currently permitted. For each state’s travel restrictions and entry requirements, please visit the Government's travelling interstate COVID-19 webpage.
How can I find out if my insurance covers the changes I need to make to my travel plans?
What if I need to change my booking?
If you need to change an existing RAA Travel booking, reach out to our team on 8202 4589 for help with your rescheduling or cancellation plans. Only upon looking at the specifics of your booking will our travel team be able to advise you of any refund or reimbursement entitlements available to you.
Need more information to help with your travel plans?
Please refer to the links below for the most up to date advice in relation to COVID-19 and travel.
- Travel restrictions | SA.GOV.AU: COVID-19
- Smart Traveller
- Australian Home Affairs
- ACCC consumer information
Get the latest updates
SA GovernmentView the latest official COVID-19 news and updates in South Australia.
SmartravellerView the latest travel advice, warnings and entry restrictions from the Australian Government.
World Health Organisation (WHO)View the advice from the World Health Organisation (WHO) including their FAQs