Call us Monday to Friday, 8am to 6pm | Saturday, 9am to 12pm

We're here if you need us

Our face-to-face services will reopen from Wednesday 28 July. In line with government advice, masks will be mandatory at RAA Shops, Drive School and our Child Safety Centre. 

If you need Road Service at a COVID testing site, call 8202 8109. If you aren’t at a testing site, call 13 11 11. 

If you need anything, please contact us or read our frequently asked questions.

 

  • Travel

    Travel Insurance hotline: 02 8055 1610 for COVID-19 enquiries.
    For all other travel enquiries: 8202 4589
  • Road Service

    Need roadside assistance? Call 13 11 11, available 24/7.
    If you need Road Service at a COVID testing site, call 8202 8109.
    For all other Road Service enquiries: 8202 4610.
  • Claims

    Motor and Home claims: 1300 884 575, or lodge your claim online. For non-urgent claims, call Mon-Fri, 8.30am-5pm
  • General enquiries

    General enquiries: 8202 4600.
    Monday to Friday, 8am to 6pm
    Saturday, 9am to 12pm

We're here if you need us

For more than 117 years, our members have been at the heart of everything we do. We’ve celebrated great moments and weathered many storms. But we've always gotten through it, together.

As we continue to monitor the developing COVID-19 situation, we want to let you know what we're doing to look out for our members, our staff and the South Australian community.

Supporting vulnerable members

At RAA Insurance, we understand our members need extra help and support at different times in their lives.

We are committed to taking extra care with vulnerable members including those who are experiencing age related impairment, physical or mental health conditions, family violence, language and literacy barriers, remote location barriers or financial distress. We also support people of different cultural backgrounds and Aboriginal or Torres Strait Islander people experiencing vulnerability.

Find more information about our insurance support services.

  • General FAQs

    What precautions is RAA taking to protect the community from COVID-19?

    We are taking a practical, responsible approach to limiting the spread of COVID-19 across our workforce and the community. 

    While we’re keeping our shop network open to continue servicing our members in a responsible manner, we are asking people who have been asked to quarantine or self-isolate to postpone their visit to our shops or in-person appointments. 

    Our team may also ask you about your health and recent travel movements if you’re getting in touch with us for a face-to-face interaction of any kind so we can assess the risks and plan our interaction accordingly. 

  • Motor FAQs

    Is RAA still providing Road Service?

    Absolutely, we're still here to keep you moving when you break down. We're taking extra precautions to help reduce the spread of COVID-19, including adjusting our approach to help in high-risk situations and following the personal hygiene and social distancing practices recommended by the experts.

    What if I need Road Service while I'm waiting for a COVID test?

    To assist South Australians in the queue at testing facilities, we have established a dedicated number for people who require assistance at a COVID testing site. Call 8202 8109.

    The number is available to both RAA members and non-members to help improve traffic flow and efficiency.

    What specific precautions are being taken in delivering Road Service?

    We are taking a practical, responsible approach to limiting the spread of COVID-19 across our workforce and the community. 

    As the health and safety of our employees, service providers, customers and broader community are our priority here at RAA, we are now asking about your health and recent travel movements before we organise any face-to-face interaction.

    Asking these questions helps us to adjust our approach to help in high-risk circumstances while protecting the health and wellbeing of our Patrols and the wider community.

    Our Patrols are also taking extra personal hygiene precautions and maintaining social distancing, so don’t be offended if you’re not greeted with our normal handshake at the moment.

    We're closely monitoring alerts and advice from health and government authorities to ensure our response to COVID-19 aligns with recommendations from the experts. We will be continually adjusting our response in line with those evolving recommendations.

    Can I lodge a request for assistance using the myRAA App?

    Yes. The Road Service function in our App has some questions to help us identify high-risk circumstances. Before you request Road Service, the app will ask you about your recent health and travel movements.

    Asking these questions helps us to adjust our approach to help in high-risk circumstances while protecting the health and wellbeing of our Patrols and the wider community.

    Can I travel in the tow truck to accompany my vehicle?

    Our contractors are taking appropriate precautions to protect their employees and the wider community from the risk of COVID-19. For some contractors, this means not allowing any passengers to ride with the driver of the tow truck.

    What do I do if I can't travel in the tow truck?

    If you or your passengers are unable to travel in the tow truck that is transporting your car, we will help you to arrange alternative transportation.

  • Travel FAQs

    What are the current restrictions for overseas travel? 

    Currently all overseas travel is banned, unless you have an exemption from the Department of Home Affairs. If you need to change an existing RAA Travel booking, reach out to our team for help on 8202 4589. For the most up to date overseas travel advice, please visit www.smartraveller.gov.au

    Can I travel within South Australia? 

    Although interstate and intrastate travel is currently restricted, our RAA Travel team is on-hand to help you re-plan, reschedule and rebook on 8202 4589.

    Can I travel to another state or territory? 

    Although interstate and intrastate travel is currently restricted, our RAA Travel team is on-hand to help you re-plan, reschedule and rebook on 8202 4589.

    How can I find out if my insurance covers the changes I need to make to my travel plans? 

    If you have an RAA Travel Insurance policy, we have set up a dedicated hotline to help with queries just like these. Call us on 02 8055 1610.

    Will I receive a full refund on my travel booking? 

    If you need to change an existing RAA Travel booking, reach out to our team on 8202 4589 for help with your rescheduling or cancellation plans. Only upon looking at the specifics of your booking will our travel team be able to advise you of any refund or reimbursement entitlements available to you. 

    My overseas holiday has been cancelled, when can I rebook?

    Most travel suppliers for international travel including tour operators, land operators, cruise lines and airlines have cancelled or suspended travel. Please reach out to our RAA Travel team to discuss rebooking your holiday. 

    Need more information to help with your travel plans? 

    Please refer to the below links for the most up to date consumer advice in relation to COVID-19 and travel.

     

Get the latest updates

  • SA Government

    View the latest official COVID-19 news and updates in South Australia.
  • Smartraveller

    View the latest travel advice, warnings and entry restrictions from the Australian Government.
  • World Health Organisation (WHO)

    View the advice from the World Health Organisation (WHO) including their FAQs