General enquiries: Mon to Fri, 8am to 6pm | Sat, 9am to 12pm

We're here if you need us

For more than 117 years, our members have been at the heart of everything we do. We’ve celebrated great moments and weathered many storms. But we've always gotten through it, together.

As we continue to monitor the developing COVID-19 situation, we want to let you know what we're doing to look out for our members, our staff and the South Australian community.

We’re only a phone call away

In line with State Government directives, RAA Shops and our Drive School are temporarily closed. But we're only a phone call away for all our other products and services:

If you have any questions, check out our frequently asked questions relevant to each are of our business below.

RAA's 2020 AGM has been postponed. Click here to find out more.

  • Travel

    Travel Insurance hotline: 02 8055 1610 for COVID-19 enquiries.
    For all other travel enquiries: 8202 4589
  • Road Service

    Need roadside assistance? Call 13 11 11, available 24/7.
    For all other Road Service enquiries: 8202 4610
  • Claims

    Motor and Home claims: 1300 884 575, or lodge your claim online. For non-urgent claims, call Mon-Fri, 8.30am-5pm
  • General enquiries

    General enquiries: 8202 4600.
    Monday to Friday, 8am to 6pm
    Saturday, 9am to 12pm

  • General FAQs

    Has RAA closed any services due to COVID-19?

    All RAA Shops and our RAA Drive School are temporarily closed. But we’re only a phone call away for all our other products and services:

    • Emergency Road Service – 13 11 11 
    • Insurance – 1300 884 567
    • Insurance claims – 1300 884 575
    • Travel (rescheduling) – 8202 4589
    • Trade Assist (enquiries only) - 8202 4988
    • Solar (enquiries only) - 8202 8078

    We are closely monitoring alerts and advice from health and government authorities to ensure our response to COVID-19 aligns with recommendations from the experts. 

    We take our role in looking out for the community seriously and are taking every precaution so that we can continue to deliver the services our members need in a safe and responsible way. 

     
    What precautions is RAA taking to protect the community from COVID-19?

    In response to recent State Government directives, the majority of RAA's workforce is working remotely to continue to deliver the highest quality service to our members.

    A small number o four staff have been identified as essential to work from our Mile End office, including those supporting critical services for our members, such as Road Service, insurance 'make safe' claims, and travel rescheduling.  

  • Motor FAQs

    Is RAA still providing Road Service?

    Road Service is considered an essential service and RAA is still here to keep you moving when you break down. We are taking extra precautions to help reduce the spread of COVID-19, including adjusting our approach to help in high-risk situations and following the personal hygiene and social distancing practices recommended by the experts.

    What specific precautions are being taken in delivering Road Service?

    We are taking a practical, responsible approach to limiting the spread of COVID-19 across our workforce and the community. 

    As the health and safety of our employees, service providers, customers and broader community are our priority here at RAA, we are now asking about your health and recent travel movements before we organise any face-to-face interaction.

    Asking these questions helps us to adjust our approach to help in high-risk circumstances while protecting the health and wellbeing of our Patrols and the wider community.

    Our Patrols are also taking extra personal hygiene precautions and maintaining social distancing, so don’t be offended if you’re not greeted with our normal handshake at the moment.

    We're closely monitoring alerts and advice from health and government authorities to ensure our response to COVID-19 aligns with recommendations from the experts. We will be continually adjusting our response in line with those evolving recommendations.

    Can I lodge a request for assistance using the RAA Road Service App?

    Yes. We have made some changes to the Road Service request function in our App to help us identify high-risk circumstances. Now, before you request Road Service the app will ask you about your recent health and travel movements.

    Asking these questions helps us to adjust our approach to help in high-risk circumstances while protecting the health and wellbeing of our Patrols and the wider community.

    Can I travel in the tow truck to accompany my vehicle?

    Our contractors are taking appropriate precautions to protect their employees and the wider community from the risk of COVID-19. For some contractors, this means not allowing any passengers to ride with the driver of the tow truck.


    What do I do if I can't travel in the tow truck?

    If you or your passengers are unable to travel in the tow truck that's transporting your car, we'll help you to arrange alternative transportation. 

    I've booked a Drive School appointment. Is that service still running?

    RAA has suspended driving lessons and tests as per Government directions from Thursday 19 November. RAA will be contacting affected learners in the coming days, or you can ring the call centre to reschedule. 

     

     

  • Home FAQs

    Is RAA still providing Trade Assist trades to homes?

    Not at this time. RAA Trade assist takes the implementation of restrictions in South Australia very seriously. For that reason, we have suspended any trade services at this time. Our team is still available over the phone on 8202 4988 to discuss your needs and work with you to find the best solution for your home.

    Is RAA still installing Solar and Batteries in homes?

    Not at this time, but we are still available to discuss your solar and battery needs over the phone. You can contact us on 8202 8078.

    When will my Solar and Battery installation go ahead?

    We will be in contact with you as soon as possible to reschedule your install when government restrictions have been lifted. 

    Who can I talk to if I have an enquiry about a job that was booked in to be completed during the period of imposed restrictions?

    You can connect with our consultants on the following phone numbers: 

    Trade Assist – 8202 4988
    Solar – 8202 8078

  • Travel FAQs

    Are RAA shops still open to help with rescheduling our travel plans? 

    While RAA Shops have temporarily closed in response to recent State Government restrictions, our RAA Travel team is still on hand to help you re-plan, reschedule and rebook. Give us a call on 8202 4589.

    What are the current restrictions for overseas travel? 

    Currently all overseas travel is banned, unless you have an exemption from the Department of Home Affairs. If you need to change an existing RAA Travel booking, reach out to our team for help on 8202 4589. For the most up to date overseas travel advice, please visit www.smartraveller.gov.au

    Can I travel within South Australia? 

    Travel within South Australia is not permitted for 6 days from 12.01am on Thursday, 19 November. For more information about travel restrictions, visit www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions

    Can I travel to another state or territory? 

    As above, all South Australians must comply with lockdown measures in effect for 6 days from 12.01am on 19 November 2021. All South Australians considered ‘non-essential’ workers must stay at home. For a full list of restrictions, visit www.covid-19.sa.gov.au/recovery or call the SA COVID-19 Information Line on 1800 253 787 between 9am and 5pm 7 days a week.

    How can I find out if my insurance covers the changes I need to make to my travel plans? 

    If you have an RAA Travel Insurance policy, we have set up a dedicated hotline to help with queries just like these. Call us on 02 8055 1610.

    Will I receive a full refund on my travel booking? 

    If you need to change an existing RAA Travel booking, reach out to our team on 8202 4589 for help with your rescheduling or cancellation plans. Only upon looking at the specifics of your booking will our travel team be able to advise you of any refund or reimbursement entitlements available to you. 

    My overseas holiday has been cancelled, when can I rebook? 

    Most travel suppliers for international travel including tour operators, land operators, cruise lines and airlines have cancelled or suspended travel until the end of September 2020. Please reach out to our RAA Travel team to discuss rebooking your holiday. 

    Is RAA charging for travel cancellations? 

    No. We’ve waived our travel cancellation fees until 31 August 2020. Fees and charges from travel suppliers may still apply, but we will work hard to reschedule or cancel your booking in the most cost effective way possible.

    Need more information to help with your travel plans? 

    Please refer to the below links for the most up to date consumer advice in relation to COVID-19 and travel.

     

Get the latest updates

  • SA Government

    View the latest official COVID-19 news and updates in South Australia.
  • Smartraveller

    View the latest travel advice, warnings and entry restrictions from the Australian Government.
  • World Health Organisation (WHO)

    View the advice from the World Health Organisation (WHO) including their FAQs