Translating and interpreting services
We're here to support our members
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We're here to help
Our commitment
At RAA Insurance, we're committed to delivering exceptional member and customer experience. With this comes an understanding that our members may feel they need translating or interpreting services to be able to communicate effectively with us.
We'll provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. We may also provide you with other resources that may be of assistance.
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Support services
Our commitment
To help our customers who may need additional support to communicate with us, we’ve put together a list of resources.
National Relay Service
The National Relay Service (NRS) allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. This service is available 24 hours a day. You can use it to contact RAA on your behalf. To use this service:
- Call 133 677 or select from these National Relay Service numbers and links.
- Give them the RAA number that you would like to call.
For more information, head to the National Relay Service website or download this NRS fact sheet (PDF, 186KB).
Translation and Interpreting service
Translating and Interpreting Service (TIS National) is a government service for people with limited English proficiency. TIS National is available 24 hours a day. To use TIS National:
- Call 131 450 (within Australia).
- Select the language you need.
- Give them the RAA number that you would like to call.
Our commitment
At RAA Insurance, we're committed to delivering exceptional member and customer experience. With this comes an understanding that our members may feel they need translating or interpreting services to be able to communicate effectively with us.
We'll provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. We may also provide you with other resources that may be of assistance.
Our commitment
To help our customers who may need additional support to communicate with us, we’ve put together a list of resources.
National Relay Service
The National Relay Service (NRS) allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. This service is available 24 hours a day. You can use it to contact RAA on your behalf. To use this service:
- Call 133 677 or select from these National Relay Service numbers and links.
- Give them the RAA number that you would like to call.
For more information, head to the National Relay Service website or download this NRS fact sheet (PDF, 186KB).
Translation and Interpreting service
Translating and Interpreting Service (TIS National) is a government service for people with limited English proficiency. TIS National is available 24 hours a day. To use TIS National:
- Call 131 450 (within Australia).
- Select the language you need.
- Give them the RAA number that you would like to call.
