Translating and interpreting services
We're here to support our members
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We're here to help
Our commitment
At RAA Insurance, we're committed to delivering exceptional member and customer experience. With this comes an understanding that our members may feel they need translating or interpreting services to be able to communicate effectively with us.
We'll provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. We may also provide you with other resources that may be of assistance.
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Support services
Our commitment
To help our customers who may need additional support to communicate with us, we’ve put together a list of resources.
TIS National - Interpreting serviceTranslating and Interpreting Service (TIS National) is an interpreting service provided by the Australian Government Department of Home Affairs for people who do not speak English.
Where practicable, we will provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you.
Call 131 450 (within Australia), 24 hours a day, 7 days a week.
Visit https://www.tisnational.gov.au/ to find out more.
National Relay Service - Teletypewriter service (TTYs)
National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. This Australian Government Department of Health Service is available 24 hours a day and is to be used directly by you, the member to contact RAA on your behalf.
Call 133 677 for standard and overseas calls.
Or download this fact sheet for more information on the National Relay Service.
Our commitment
At RAA Insurance, we're committed to delivering exceptional member and customer experience. With this comes an understanding that our members may feel they need translating or interpreting services to be able to communicate effectively with us.
We'll provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. We may also provide you with other resources that may be of assistance.
Our commitment
To help our customers who may need additional support to communicate with us, we’ve put together a list of resources.
TIS National - Interpreting service
Translating and Interpreting Service (TIS National) is an interpreting service provided by the Australian Government Department of Home Affairs for people who do not speak English.
Where practicable, we will provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you.
Call 131 450 (within Australia), 24 hours a day, 7 days a week.
Visit https://www.tisnational.gov.au/ to find out more.
National Relay Service - Teletypewriter service (TTYs)
National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. This Australian Government Department of Health Service is available 24 hours a day and is to be used directly by you, the member to contact RAA on your behalf.
Call 133 677 for standard and overseas calls.
Or download this fact sheet for more information on the National Relay Service.
