View RAA's Family violence policy
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We're here to support our members

It’s important our members know they’ll be supported. That’s why we’ve created this page so you can easily access up-to-date information about how we’re supporting you and your family during this difficult time.

View our family violence policy

At RAA Insurance, we are committed to delivering exceptional member and customer experience. With this comes an understanding that our members may feel vulnerable and in need of support in different ways at different times in their lives.

This policy outlines RAA Insurance’s commitment to be fair, flexible, sensitive and inclusive of our customers experiencing family violence. We will ensure they are not disadvantaged in any way and will minimise the risk of harm to their welfare as they interact with us. It provides the key requirements that will allow us to meet these commitments.

Download policy

Call RAA Insurance

If you're experiencing family violence and need additional assistance, including financial hardship assistance or you want to know more about how RAA may be able to help you.
Call 1300 884 567, Monday to Friday, 8am to 6pm and Saturday, 9am to 12pm.

Protecting your privacy

We understand that privacy and confidentiality can be critical to safety in any family and domestic violence situation and will take care to protect your personal information in line with our Privacy Policy.

Get support

To help our members facing challenges from family violence, we've put together a list of free tools and resources.

Family violence support

A national counselling service, providing confidential online and telephone counselling, information and referral services to any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Call 1800 737 732, 24 hours a day, 7 days a week.

Women's Safety Services SA
Supports women and children who are experiencing and/or escaping domestic and family violence.
Call 1800 800 088.

Relationships Australia
A leading provider of relationship support services for individuals, families and communities. It aims to support all people in Australia to achieve positive and respectful relationships.
Call 1300 364 277.

A national counselling and referral service for men with family and relationship concerns. The service is available nationwide and is staffed by professional counsellors, experienced in men’s issues. 
Call 1300 78 99 78, 24 hours a day, 7 days a week.

What is family violence?

Family violence is a pattern of behaviour by a person that tries to control another person in a family relationship. The family relationship can be between people of the same or opposite sex, a parent and a child, siblings and other relatives.

Family violence can happen to anyone, at any time, no matter their age, gender, sexual orientation, geographic location, cultural or religious beliefs, or economic status.

Types of violence

  • physical abuse
  • sexual abuse
  • verbal abuse
  • emotional abuse
  • psychological or mental abuse e.g. playing mind games
  • financial / economical abuse e.g. limiting access to money or impacting overall financial wellbeing
  • social abuse e.g. isolating someone from their friends and family
  • spiritual abuse – stopping someone from practicing their religion
  • child abuse
  • elder abuse
  • neglect
  • threatening, controlling or coercive behaviour

Recognising the signs of family violence

Physical violence is just one form of violence we usually associate with family violence. For example, people who have multiple or repeated injuries without a logical explanation, seem strangely ‘accident prone’, or show tell-tale marks such as bruises, fingernail scratches or cigarette burns.

Other signs of family violence may include:

  • Loss of confidence or are unusually quiet, withdrawn personality and social disengagement.
  • A change in voice, or one that is raspy or croaky, from strangulation.
  • A lot of unusual sick days, and then attending the doctor or hospital as violence escalates in severity.
  • Signs of anxiety when finishing work or taking lunch breaks, which may be a sign of physical or technology stalking.
  • Often irate and emotional, or having an emotional response that’s out of the ordinary.
  • A heightened sense of adrenaline, always busy or reluctant to engage in conversation.
  • they often talk about their partner’s bad temper or jealousy
  • Sudden weight loss.