How Allianz SA create and improve the insurance products we distribute

Allianz SA makes sure the insurance products they underwrite like car insurance policies are appropriate for retail customers based on their likely needs, objectives and financial situation. Allianz SA do this by considering these customers when creating these products. This includes vehicle and home insurance, but not travel insurance*.

Creating and improving products

When creating new products, Allianz SA:

  • make the needs of customers a priority 

  • consider benefits and value for customers 

  • monitor and review existing products.

To change and improve existing products, Allianz SA regularly:

  • review customer feedback and complaints 

  • monitor and review our products.

Selling products

The insurance products are created to be sold by representatives including trained staff. These staff understand who and what can be covered by our insurance products. Any advice provided is factual information or general advice only, prepared without taking into account individual objectives, financial situation or needs. 

The products are sold at RAA Shops, by phone (call 8202 4600) and on the RAA website.

Allianz South Australia Insurance Limited ABN 14 007 872 602 AFSL 232525 (Allianz SA) is the insurer and Royal Automobile Association of South Australia Limited ACN 677 371 274 (RAA) issues this under binder from Allianz SA. RAA do not provide any advice based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits, exclusions, and underwriting criteria apply. Before making a decision about this insurance, please consider the Product Disclosure Statement (PDS) and Supplementary PDS (if applicable) and the Target Market Determination (TMD).

*RAA Travel Insurance is not included in this policy because it's issued by Tokio Marine. Read their Design and Distribution Policy (PDF, 202KB).