Fuel help and FAQs
Frequently asked questions
Real-time fuel prices
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Where do RAA's real-time fuel prices come from?
The State Government requires all SA fuel retailers to report their prices to a central database within 30 minutes of the price changing at the pump.
RAA's real-time fuel prices come directly from this database.
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How often are the real-time fuel prices updated?
The prices shown on our app and website are updated in real-time, as soon as a petrol station reports a price change to the central database. When a petrol station changes the price at the pump, they need to report their change to the central database within 30 minutes of the price change.
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What can I do if I see an incorrect fuel price on the RAA app or the RAA website?
Petrol stations need to report any price changes to the State Government database within 30 minutes. If the price at the petrol station doesn't match the price on the RAA app or RAA website, you can report an incorrect fuel price directly to the State Government.
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Why is a petrol station near me missing from the real-time fuel price map?
If a petrol station is missing from the map, it means they haven't registered to provide real-time fuel price updates to the State Government database yet. You can report a missing petrol station directly to the State Government.
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Is there a limit on how often petrol stations can change their prices?
Petrol stations can change their prices as often as they like, but when they do, they'll need to notify the State Government database within 30 minutes. The price change will then be updated on the RAA app and website straight away.
General fuel FAQs
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What's the cheapest day to buy fuel?
There isn't a certain day of the week when fuel is cheapest, but our experts at sa move have outlined the pricing trends to look out for. Read the article.
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Which government agencies oversee and work with the fuel industry in SA and Australia?
In SA, the key bodies are:
- Consumer and Business Services
- SafeWork SA (for issuing licences)
- Department for Energy and Mining
Nationally, you can refer to:
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Where can I find more information on the fuel industry and market?
In addition to our fuel prices and advice page, there are a number of great resources available for consumers. We recommend:
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How can I be sure I'm getting the amount of fuel in my tank that the bowser says?
Since 2010, the Federal Government’s National Measurement Institute has been responsible for testing fuel bowsers to ensure fuel sold is measured accurately. If you want additional information, or to make a complaint against a retailer, you can visit the National Measurement Institute, or call our Technical Advisory Service on 8202 4689.
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Is the fuel I'm buying checked for quality?
In January 2004, the Federal Government phased in fuel standards for petrol and diesel covering unleaded petrol, premium unleaded, E10, diesel, autogas (LPG) and biodiesel. They also aligned certain standards to those in Europe, targeting fuels which have a direct impact on the environment. The Federal Government’s Fuel Quality Standards site can provide you with more information.
If you’ve got a complaint or a claim for compensation due to poor quality fuel, you’ll need to contact Consumer and Business Services.
Real-time fuel pricing terms and conditions
The fuel price data published in the RAA app and on our.raa.com.au/fuelprices is based on or contains data provided by the State of South Australia (Office of Consumer and Business Services 2021-2023). Copyright of the State of South Australia. To provide live fuel price data, RAA is required to publish the information provided by the State in real time and RAA is not able to verify the accuracy of the data before publication. RAA does not accept responsibility for the accuracy of the data and any use of this data is undertaken at your own risk. By using the RAA app or our.raa.com.au/fuelprices you agree to release RAA from any liability arising from your use.
Get in touch. We're here to help.
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