Home EV charger help and FAQs
Frequently asked questions
Choosing a charger
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Which EV charger is right for me?
The right home EV charger depends on:
- Your car's charging capabilities
- How quickly you need to charge
- Your budget and usage patterns
Our team will assess your needs during the free consultation and recommend the best option for your situation.
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Are RAA’s home EV chargers compatible with most makes and models? What if I upgrade to a new EV in a few years’ time?
Yes. Our home EV chargers work with Type 2 cables, which have been standard for electric vehicles since 2020 and are expected to be used well into the future. This means your charger is likely to work if you upgrade to a new EV.
Our consultants will help you pick the right charger for your car.
Installation
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How much does it cost to install a charger at home?
Installation costs vary depending on:
- The type of charger you choose
- Electrical work required at your property
- Distance from your switchboard to the installation location
We provide detailed quotes with no hidden costs. Request a quote online.
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Where should I install my home EV charger?
Our home EV specialists will help you find the perfect spot for your charger. Most people install them in garages or under carports for weather protection.
We'll consider:
- How you prefer to park your EV
- Where your car's charging port is located
- Space needed to access your car while charging
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Do I need approval to get a home EV charger installed?
Yes. To draw more than 20 amps, you’ll need to get approval from South Australia Power Networks (SAPN). We’ll take care of this for you before installing the EV charger at your home.
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Can I install a home EV charger at a shared property or apartment?
Currently, we can’t install home EV chargers at shared properties or apartments. Check our home EV charger page for updates as this may change.
Using your charger
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How quickly can I charge my EV at home?
A home EV charger is much faster than a regular power point. Charging times depend on your EV’s battery size and charger type.
Regular power point (2.4kW)
- Adds about 10km of range per hour
- Full charge can take 24-48 hours depending on your battery size
Home EV charger (7-22kW)
- Adds 30-80km of range per hour
- Most EVs can fully charge overnight (6-10 hours)
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When's the best time to charge my EV?
Night-time charging is usually cheapest. Most power companies offer off-peak rates between midnight and 6am when electricity demand is lowest.
Got solar panels? You can program your home EV charger to use excess solar during the day, or take advantage of South Australia's Solar Sponge Tariff for renewable energy from the grid.
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Can I use solar to power my home EV charger?
If you have solar panels, your home EV charger may be able to use some of that solar power. When solar isn’t available, it will draw from the grid. With solar panels, you could charge your EV during the day using your solar power for little to no cost.
Having solar and an EV charger can help you:
- Charge your EV with clean, renewable energy
- Use excess solar power instead of selling it back to the grid
- Take advantage of South Australia's Solar Sponge Tariff
Our team will assess your solar setup and recommend the best charging schedule to maximise your solar savings.
Don’t have solar yet? Our team can help you with our solar packages too.
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Does my EV charger come with a warranty? What if it’s not performing to standard?
Yes, your EV charger comes with a warranty which is valid from the installation date. Depending on the charger you choose, the warranty can range from 2-4 years.
If your charger isn't performing properly:
- Call us on 8202 4575
- We'll assess if it's covered under warranty and help you submit a warranty claim.
For full terms, read our Home EV Charger Terms and Conditions (PDF, 209KB).
Home EV charger insurance
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Can RAA insurance cover my EV charger?
If you have an active RAA Home Insurance policy, your EV charger should be covered. However, consider reviewing your sum insured after any larger purchase to ensure your cover suits your needs. Call us on 8202 4567 to chat about your sum insured.
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If I already have an RAA Home Insurance policy, will my new EV charger be covered?
EV chargers don't need to be specified on your Home Insurance policy. However, it's a good idea to consider reviewing your sum insured after any large purchase to ensure your cover suits your needs. Call us on 8202 4567 to chat about your sum insured.
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What cover is available if my EV charger is damaged by water or a fire?
Our Home Insurance covers your EV charger in the event of a fire (including bushfire). It also covers your EV charger for loss or damage as a result of a flood, a storm or rainwater runoff.
Our Comprehensive car insurance covers loss or damage to your vehicle if it is damaged when your EV charger causes a fire. For full terms, conditions, limitations and exclusions, refer to the relevant Product Disclosure Statement (PDS).
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What cover is available if my EV charger is stolen?
RAA Home Insurance covers your EV charger in the event of burglary, theft and attempted theft.
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Do any insurance exclusions apply to home EV chargers?
Our standard Home and Contents Insurance exclusions apply. Refer to the Product Disclosure Statement (PDS) for all exclusions.
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How are my EV charging cables and adaptors covered?
RAA Home and Contents Insurance includes cover for charging cables and adapters that are fixed to your home EV charger.
EV charging cables and adapters that are stolen or accidentally damaged while in your vehicle are classified as ‘personal effects of the vehicle’ and are covered under RAA Comprehensive Car Insurance.
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Does RAA provide insurance cover for electric vehicles?
RAA Comprehensive Car Insurance includes cover for electric vehicles.
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Does it cost more to insure electric vehicles?
Many factors are considered when calculating car insurance premiums. Get a quote online today.
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Do any insurance exclusions apply to electric vehicles?
Our usual Comprehensive Car Insurance exclusions apply. For full terms, conditions, limitations and exclusions, refer to the Product Disclosure Statement (PDS).
Issued by RAA on behalf of Allianz South Australia Insurance Limited. T&Cs, limits and exclusions apply.
Consider the Product Disclosure Statements (PDS) and Target Market Determination (TMD).
